Thread: 3G Curve
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Old 06-18-2008, 09:26 PM   #9 (permalink)
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Talking BlackBerry Encyclopedia
 
Join Date: Jul 2005
Location: Arizona
Model: 8320
Carrier: T Mobile
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Quote:
Originally Posted by takeshi View Post
There's no blanket "best" carrier.
I wouldn't quite say that. T Mobile has had the "best" customer service something like 3 years in a row according to JD Power survey. I can vouch for T MO's service. I can call anytime day or night and get a blackberry rep in the first 30 seconds of the call. And they almost always just do what I ask (unlock, send service books, activate sim, pay for a new sim, etc.) within the first minute of talking to a BB rep. All I do is explain that I've done steps A, B, C and they usually just agree and do what I want. Step A is always call back from a phone other than the BB that is in question, Step B is always pull the battery and do a hard reset, Step C is always some sort of network registration.
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