Originally Posted by takeshi
There's no blanket "best" carrier.
I wouldn't quite say that. T Mobile has had the "best" customer service something like 3 years in a row according to JD Power survey. I can vouch for T MO's service. I can call anytime day or night and get a blackberry rep in the first 30 seconds of the call. And they almost always just do what I ask (unlock, send service books, activate sim, pay for a new sim, etc.) within the first minute of talking to a BB rep. All I do is explain that I've done steps A, B, C and they usually just agree and do what I want. Step A is always call back from a phone other than the BB that is in question, Step B is always pull the battery and do a hard reset, Step C is always some sort of network registration.