Originally Posted by John Clark
If I were you, I'd start with the matching OS so you don't make matters worse. Once you get that going, then attempt an upgrade.
A simple phone call to Verizon will get your service books back or you can login to your BIS site above. Also, you can try going to Options >Advanced Options >Host Routing Table. Hit the menu key and select "Register Now."
I called Verizon and they've got the Browser and Email setup back up and running, and I'll reinstall the Messenger program when I get home tonight. No big deal all things considered, but next time I'll just pull the battery.
Interestingly, we couldn't get my issue solved with the web client. When I try to log on to the Verizon site, it says, "can't verify your information" and then switches to an AT&T site. Even the guy on the phone didn't know what was going on.