fonedoc, try this, final step, in this order.

-Delete your BIS account on 02.
-Delete your Service Books on the BB.
-Pull the battery on the BB and reboot.
-Look at and confirm your service books are GONE.
-Re-add the BIS email account at your carrier site.
-Click to resend service books (they should anyway, but in case)
-Get the new Registration message on the BB.
You may need to pull the battery while powered on and reboot one final time for the NEW service books to install, maybe not.

Sometimes, sending new service books on top of bad or corrupted ones will not do anything. You may need to make sure all are clear for the new ones to push down and actually install to the BB.

good luck.