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Old 07-01-2008, 12:53 AM   #1 (permalink)
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Default How to enable HTML email on your BlackBerry

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If you are looking to get HTML email on your Blackberry, here are the requirements and process.

A) Your BB device must have Operating System version 4.5 loaded to your device. OS 4.5 is not officially released for ALL BB models yet. Those officially released are listed in our specific model sections here on these Forums in the Sticky Notes at the top of each model section. BlackBerry Device Specific - : Your Number One BlackBerry Community Check your current OS version on your BlackBerry at Options > About. Look at the third line down, starting with "v.4..."

If you don't find OS 4.5 for your model listed, please don't ask for outside links to not-yet-released OS versions. The latest OS versions are always listed on this forum.

Upgrade instructions for any model are simple:
  1. Download the new OS you want and install it to the PC
  2. Delete the vendor.xml file located in c:\program files\common files\research in motion\apploader
  3. Plug in BB and open Desktop Manager
  4. Select Application Loader
  5. You will be prompted to upgrade
B) Enable BIS 2.5 - From your BlackBerry, or PC, go to your carrier BIS site and resend your Service Books.
  1. Log into your providers BIS site from your handheld (see your personal email setup icon) or from your PC.
  2. Click the link to resend the service books.
You should receive a new Registration message to your device if the Service Books were sent successfully.

C. Configure your email now for HTML.
  1. On your BlackBerry, to go the Messages folder.
  2. Click the Menu key (left of trackball)
  3. Click Options
  4. Click Email Settings
  5. *Enable HTML Email = YES.
  6. *Download Images Automatically = Yes

*If you don't see these options, it is likely that your service books have not been updated. You may need to do a "hard reset" on your BlackBerry by removing the battery from the device with it powered ON, hold a few seconds, and replace the battery to reboot.

D. Receive an email on your device, and enjoy HTML.
  1. After opening your email, tap the Menu key and select "Get Images".
  2. Click YES to the warning message that "internet images can expose your address"...
  3. You will need to click "Get Images" on each email on which you wish to view images.
*Emails received before your upgrade will not be viewable in HTML, only those received after.

NOTE: Some users have reported the HTML images would not appear until they had their TCP/APN settings enabled. On your BlackBerry, look at Options > Advanced > TCP. If the settings are blank, follow the instructions in this link to set yours and save the settings. You may need to remove the battery on your BB and reboot after entering the APN, etc., in order for it work.

**Further Note: If you have performed all of the above instructions, and still don't see HTML email options on your mail,
OR, your HTML email has worked, and stopped working, try this:
1. Remove your email account from the BIS. Where can I log into my BIS account? - BlackBerryFAQ
2. Delete your Service Books on the BB. (Options > Advanced > Service Books) Delete those pertaining to your email containing the @ symbol and your email address.
3. Remove battery and reboot the BB.
4. Confirm the Service Books are not on the BB.
5. Reset the account on your BIS.
6. Resend the Service Books from your BIS.
7. You should get a Registration message from AT&T, on your BB. If not soon, pull the battery and reboot the BB again.
8. Turn on your HTML email again from you Message options.

Last edited by JSanders : 09-14-2008 at 03:15 PM.
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