Originally Posted by cavy
I'm not sure but we has shut all spam filtering off for a couple min and said the email was delivered and it still didn't show up. I guess thats why we need a support contract with rim!!!!
Double check the filters/rules on the user's mailbox. Maybe the message is being sent to a PST file or some other folder besides the inbox?
I dunno... I think you might need to call RIM on this one. Everything seems to check out unless we're overlooking something completely obvious. (Which is entirely possible.)