Today on the German Connect with the Experts in Frankfurt "B*Remote" was first shown: The first software for controlling the BlackBerry device WIRELESS ever:
It enables the user help desk to completly control the BlackBerry Device from an administration interface ! Works great and looks good.
You might want to check this out at BB & Fernzugriff
Heres the product sheet: http://www.isec7.com/downloads/bremoteflyer.pdf
If you want to know more about this let me know, I´m having my handy on this right now!