I don't have that in the software that I have. I am on software 0.7.7

upgrade to 0.7.8.1 the interface is much better. on i do not know if 0.7.7 has been discontinued on their services. read back a page or two and you will see the links josh posted for the new downloads.

And the site does not have the software anymore to download if i have wrong version

great thanks

http://www.bberrysync.com/downloads/...eBetav0781.zip
http://www.bberrysync.com/downloads/...etup_v0781.exe

those are the links josh posted.

Thanks, i found them and loading them right now. Hopefully this will take away all the issues I have been having.

I will post back on results

ok, definately keep us posted

ok, now i am doing the initial sync and not sure if it is working

PC is saying 'Retreiving BB device dta' and the BB says 'Waiting for PC connection' is this right.

ok the pc just completed but BB still says waiting for PC

start it again, first on the BB then on the PC

Still trying to get BB to detect PC. Taking battery out and try again

try the offline sync. i think josh mentioned there were still some issues with the USB sync. offline sync will put the file in your ringtones folder

ok i did the offline sync. Now things that i enter in outlook do sync to BB but things i enter into BB dont go to outlook

i will look back in this thread to see if this was already discussed

it takes some time. default setting on the device is 5 minutes. usually takes about 10 for me at that. i set it to two, and it takes about 5 min that way. try a "sync now" from the device and see if it pushes information over. you can see the info that is being pushed and the number of items that will update in outlook

I'm having the same issue. Tried rebooting both handheld and PC, didn't solve the issue. I can sign into the website, so I know my account is active, its just not "linking" to my equipment.

I will try unistalling/installing tomorrow to see if that makes a difference.

Josh can you pm/email me 12 coupon codes. A couple days ago a few people on my team emailed the support email requesting codes and havent received it. Tomorrow and Friday are two trainings that we can demonstrate the software for sales associates if we have those codes. Thanks

i never could get it to sync... I had to uninstall for now but will join in again on the next release.

Same here I just gave up.

if i do an offline sync, where do i copy the file from the ringtone dir to the pc. Do i put the file in the dir for BBerrySync ?

you can put the file anywhere. when you select offline sync on the PC app it asks where the file is located. i just copy mine to the desktop to make it easier to find.

I have been using the sw for a while now, do i have to restart it every time i reboot my blackberry?

i have found that it wont sync unless you restart it the device. of course that is a good thing if you forget a charger and dont want it to sync all the time on a trip. you can make changes, launch the app, then sync. close the app and save battery life.

i get an error of 'cant read device data' when i select the file that i moved to the pc. Any hints

hmm, the one time i got that error, i redid the initial sync and it worked. i did a copy up in roxio instead of a drag and drop.

i did a copy up too, let me do the sync again on the bb

its syncing now. Yeppe !!!

excellent, glad you got it working

Its still not taking items from BB to outlook and I know that the iinitial sync was complete

you have to have the app running in the background on the device. so just launch it, validate connection, press sync now, then hit the red end key to send to background. when you pres sync now, wait a few moments and it will give you a sync report on the screen.

i do have the app running in the background because i hear the tone everytime it syncs

when you press sync now on the device what does it say in the app screen? and try altering a contact and pressing sync now on the device, then waiting 2-3 minutes and pressing sync now on the PC

When I press the sync now on the PC, i dont see anything happening. It does say connected. on BB its say Items from device: 5 messages, 81 messages in Queue

it will sync 5 items at a time. check in outlook and see if you see the messages popping up. its going to take a while to sync all the messages

i am going to wait until all messages in the queue are gone and then check outlook.

took a long time for my contacts to sync over, had quite a few, and at 5 at a time it does take a very long time

koleary - can you email in specific examples of what is not syncing and we can check the sync queue and check it out for you.

Josh, just sent you the email that you requested.

Sith_Apprentice,

Thanks for all your help so far, it been invaluable as well as a true helper to this board.

Koleary and Sith - the reason for the limit on the number of items syncd from BB to PC is that RIM does not give us enough bandwidth to do very much. Pushing up much more than that will cause instability. Koleary, the reason for the clog up in the queue is because of the fact that you were unable to login to the server and all the while all activity was being sent to the queue for syncing.

You can try the sync now feature to push up the items to the sync server and unclog the queue.