BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-03-2007, 03:20 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2007
Model: 8130
PIN: N/A
Carrier: Verizon
Posts: 15
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Empower BES Mailbox

Please Login to Remove!

I have seen a lot of great new info regarding the upcoming version of Empower HTML viewer for the 4.3 operating system(Pearl 2 Verizon). I was wondering if anyone has been able to get the BES Mailbox App to work on their Pearl 2 w/ 4.3. If this version doesn't work on this OS as I'm assuming since it didn't work on my phone does anyone have a time frame of when this will work. Thanks.
Offline  
Old 12-03-2007, 07:55 AM   #2 (permalink)
ani
Talking BlackBerry Encyclopedia
 
Join Date: Jun 2007
Model: 8700
PIN: N/A
Carrier: Airtel
Posts: 298
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by reallynew View Post
I have seen a lot of great new info regarding the upcoming version of Empower HTML viewer for the 4.3 operating system(Pearl 2 Verizon). I was wondering if anyone has been able to get the BES Mailbox App to work on their Pearl 2 w/ 4.3. If this version doesn't work on this OS as I'm assuming since it didn't work on my phone does anyone have a time frame of when this will work. Thanks.
reallynew - You are right, Empower BES MailBox is currently not supported on OS 4.3 - We will be looking into an upgrade once we are done with the upgrade of Empower HTML Mail Viewer (which should be few days from now).

Thanks,
Ani.
__________________
Empower Your BlackBerry !
www.getempower.com
Follow @ClubEmpower on Twitter
Offline  
Old 12-03-2007, 08:22 PM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2007
Model: 8130
PIN: N/A
Carrier: Verizon
Posts: 15
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks Ani, looking forward to both!

Offline  
Old 12-12-2007, 04:05 AM   #4 (permalink)
CrackBerry Addict
 
Danabw's Avatar
 
Join Date: Nov 2007
Model: 8130
PIN: N/A
Carrier: Verizon
Posts: 648
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by ani View Post
reallynew - You are right, Empower BES MailBox is currently not supported on OS 4.3 - We will be looking into an upgrade once we are done with the upgrade of Empower HTML Mail Viewer (which should be few days from now).

Thanks,
Ani.
You know, it would be nice if you would put that information on your website...I just purchased and installed it on my wife's Pearl and as noted, it doesn't work...the mailbox keeps showing her hotmail email, rather than her work email.

Can you give me a general idea of when the update will be released, and confirm that the upgrade will be free to me.
Offline  
Old 12-12-2007, 02:01 PM   #5 (permalink)
Thumbs Must Hurt
 
thunder33cat's Avatar
 
Join Date: Aug 2005
Location: SE Pennsylvania
Model: 9800
Carrier: AT&T
Posts: 158
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Danabw View Post
You know, it would be nice if you would put that information on your website...I just purchased and installed it on my wife's Pearl and as noted, it doesn't work...the mailbox keeps showing her hotmail email, rather than her work email.

Can you give me a general idea of when the update will be released, and confirm that the upgrade will be free to me.
Good point about the website, however did you not try the trial version first on the Pearl before purchasing?
Offline  
Old 12-12-2007, 02:47 PM   #6 (permalink)
ani
Talking BlackBerry Encyclopedia
 
Join Date: Jun 2007
Model: 8700
PIN: N/A
Carrier: Airtel
Posts: 298
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

danabw - Apologies for the inconvenience caused. I am putting up the OS compatibility for both products on the website. Thanks.

Also, for OS 4.3 compatible BES MailBox, I can't give any ETA. We are tied up with enough work to keep us busy for next 3 months. The best way I can suggest will be to refund the purchase you already made. That way, whenever the upgraded version is released - you can always buy it.

Best,
Ani.
__________________
Empower Your BlackBerry !
www.getempower.com
Follow @ClubEmpower on Twitter
Offline  
Old 12-13-2007, 01:36 PM   #7 (permalink)
CrackBerry Addict
 
Danabw's Avatar
 
Join Date: Nov 2007
Model: 8130
PIN: N/A
Carrier: Verizon
Posts: 648
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by thunder33cat View Post
Good point about the website, however did you not try the trial version first on the Pearl before purchasing?
Yes...I installed it, and it displayed my wife's work email in the Empower email folder...looked great, seemed to work fine, so I put her Pearl down and went online to purchase the app.

Then I picked her Pearl up again after I was done, and a few minutes later it was suddenly showing her Hotmail emails in the Empower email folder.

So initially it looked OK, then not.

I have "spoken" via email w/Empower support and they have been immediately responsive and very helpful...when the updated version is available we will be getting it.

So there will be a happy ending to this story.
Offline  
Old 12-13-2007, 01:37 PM   #8 (permalink)
CrackBerry Addict
 
Danabw's Avatar
 
Join Date: Nov 2007
Model: 8130
PIN: N/A
Carrier: Verizon
Posts: 648
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by ani View Post
danabw - Apologies for the inconvenience caused. I am putting up the OS compatibility for both products on the website. Thanks.

Also, for OS 4.3 compatible BES MailBox, I can't give any ETA. We are tied up with enough work to keep us busy for next 3 months. The best way I can suggest will be to refund the purchase you already made. That way, whenever the upgraded version is released - you can always buy it.

Best,
Ani.
I'm very glad to hear that you are updating the web page, and thanks for your company's excellent follow-up with me. I am (now) a loyal customer.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.