FYI, would have been nice if they said that in the beginning
Thank you for contacting Bplay, operated by Magmic Games. This response serves as confirmation that we have received your Customer Service inquiry.
CURRENT SUPPORT WAIT TIMES: VERY HIGH
Magmic and Bplay.com are currently experiencing very high service volume. At the current rate, wait times for response may approach 10-14 days. While we will endeavor to address your support issue(s) as quickly as possible, we want to provide you a realistic expectation based on our current queue status.
Please know that your support issue is important to us. Please refrain from re-submitting multiple service inquiries, as doing so will only cause your inquiry to fall further back in the queue.
IMPORTANT NOTE REGARDING PIN NUMBERS: Your BlackBerry PIN number is REQUIRED for most support issues. If you have not already provided your BlackBerry PIN number to us, please provide it as soon as possible, which you can do by replying to this e-mail using your BlackBerry and typing "mypin" followed by a space in the body of the e-mail. This will add your PIN to your support ticket and result in faster service. You can find your BlackBerry PIN by going to SETTINGS, then OPTIONS, then STATUS. Your BlackBerry PIN is a unique 8 character long hexadecimal number, with the digits 0 through 9 and A through F, like this: <a href="http://www">PIN:<a href="http://magmic.com/admin/showcodes.php?PIN=23FB90A5" target="_blank">23FB90A5</a></a>
If you have not already visited our Frequently Asked Questions (FAQ) section for solutions to common problems, we encourage you to do so. The FAQ section is located here: Bplay : BlackBerry Games
Again, we will endeavor to address your inquiry as soon as possible. Thank you for your patience.
Magmic Games/Bplay.com Support Team