For Immediate Release
ThinkPost Password Database Problem
Please note that at approximately 10:00AM EST May 4th, 2008, we had a database failure on our password server. While we plan for such events by ensuring that we have a redundant solution, there is always a possibility that even that fails. Today, it has.
Some users may be affected and will be experiencing a "login" problem. This would mean that we have had to reset your password to the one we provided during the signup process.
We understand that some users may have forgotten this password. To recover that password, please email
- using the email account you provided during the signup process.
For further support inquiries, please do not hesitate to contact
We apologize sincerely for this inconvenience and are working to ensure this does not happen again. We promise to deliver the best service - and when we fail to do so - we promise to be transparent and keep the end user informed.