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Old 07-02-2008, 08:20 PM   #1 (permalink)
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Default problem with jivetalk subscription

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I recently had to warranty my curve, and when I got the new one and installed jivetalk again, it doesnt recognize my subscription. What do I do to get it to? Or am i stuck buyin it again?
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Old 07-02-2008, 08:22 PM   #2 (permalink)
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If you only paid $20 for the device license, you'll need to buy a new license.

The $30 JiveTalk license is a per-user license and can be transferred to other devices.
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Old 07-02-2008, 08:40 PM   #3 (permalink)
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Thanks, that figures : (

just got my trial suspended finding that out too : (
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Old 07-02-2008, 09:11 PM   #4 (permalink)
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oh well, I just dled web messenger. This seems fine for me, not as pretty but oh well. Not going to pay again just cause i had to do a warranty exchange. I could understand if i did an upgrade to a phone, but not because of defaulty phone.
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Old 07-02-2008, 09:14 PM   #5 (permalink)
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Wirelessly posted (Breaking Ball)

You chose to purchase the device license instead of the user license. It was a gamble, and you lost.

Try contacting JiveTalk. They'll probably allow you to pay the difference of $10 and upgrade your license for you.
They're a great bunch of people over there.
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Old 07-02-2008, 09:55 PM   #6 (permalink)
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Definitely. Contact their email support. They will definitely work something out with you.
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Old 07-02-2008, 11:39 PM   #7 (permalink)
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They have a webpage under support on their website. You can transfer your device license to a new device for $10 or upgrade it to a user license for $20.
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Old 07-02-2008, 11:52 PM   #8 (permalink)
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Pay the $20....Then you have it for life. It's a great app.
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Old 07-03-2008, 10:12 AM   #9 (permalink)
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Quote:
Originally Posted by John Clark View Post
Pay the $20....Then you have it for life. It's a great app.
You mean the $30 User Liscense right not the $20 Device liscense. Right?
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Old 07-03-2008, 12:09 PM   #10 (permalink)
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Wirelessly posted

Quote:
Originally Posted by SteveO86
Quote:
Originally Posted by John Clark View Post
Pay the $20....Then you have it for life. It's a great app.
You mean the $30 User Liscense right not the $20 Device liscense. Right?
If you purchased the device license, you can upgrade to the user licnese for $20. If you never purchased the program, it is $30 for the user.
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