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Old 07-06-2008, 05:22 PM   #1 (permalink)
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Question JiveTalk and 8300 4.5 OS (malfunction)

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Anyone else running into this?

I've joined their "forum" to see if they know what is going on with this as well. Has only been happening since I installed the new OS for the 8300 this AM.
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Old 07-06-2008, 05:43 PM   #2 (permalink)
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Here are the error windows I get.

Class
java.lang.NullPointerException, null




then when pressing my menu key to close the app. I get this last error window.

Uncaught exception
java.lang.NullPointerException
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Old 07-06-2008, 05:45 PM   #3 (permalink)
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Just a guess, but is this the error experienced when Docs To Go is not loaded when upgrading to 4.5?
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Old 07-06-2008, 06:08 PM   #4 (permalink)
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Quote:
Originally Posted by shaun27612 View Post
Just a guess, but is this the error experienced when Docs To Go is not loaded when upgrading to 4.5?
Yup, you deleted the docs to go to save space but JiveTalk needs it to work.
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Old 07-06-2008, 08:55 PM   #5 (permalink)
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Quote:
Originally Posted by [IFC]Area51 View Post
Yup, you deleted the docs to go to save space but JiveTalk needs it to work.
That's what I thought, but didn't want to presume the OP deleted the files.
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Old 07-07-2008, 12:13 AM   #6 (permalink)
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Agreed.
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Old 07-07-2008, 08:04 AM   #7 (permalink)
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Thanks Shaun and others....

I haven't deleted anything, just downloaded the 4.5 OS and from thereon in, this has ben going on.

So, am I misunderstanding or will I need to find a way to get docs to go on my phone now, with the new OS?
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Old 07-07-2008, 10:40 AM   #8 (permalink)
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Docs to go is included in the 4.5 OS. Just plug the BB back in and go through applicatin loader again and check the boxes for docs to go.
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Old 07-07-2008, 04:21 PM   #9 (permalink)
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Thanks so much you guys. That did it.

THING IS...

I went to install docs to go and thought, gee, why should i install the entire thing when i can only tick docs to go and avoid having to install the rest. Well...nothing else was installed on my phone besides docs to go and I jad to go back and reinstall ticking, messenger and tasks and the likes.

Thankfully my cal. stayed in tact with all my dates and the likes by my messenger buddys are gone.

I was wondering, using the DM, if i go to restore something, can I only restore one particular item such as the messenger? If everything has to be restored, will it restore back to my old OS that is saved as it was upgrading to my new and current OS?

Apologies if I should have started a new topic for this messenger question. All of you are great! Thanks.
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Old 07-07-2008, 04:25 PM   #10 (permalink)
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You're talking about two different things here--Restore and Application Loader.

You can use the Backup/Restore Advanced feature to restore individual databases.

Application Loader loads applications to the device and has nothing to do with databases that are on the device.
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Old 07-07-2008, 04:28 PM   #11 (permalink)
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The backup/restore is what I'm speaking of, thanks.

It prompts me to select the file that I have named as the back up of my curve. I was delaying selecting it because I didn't know if it was going to revert everything or if it would open up and allow me to select an individual database. Seems like you've answered that for me, so thank you.

I think I'll give that a go and see what it does with regards to my mesenger contacts)...agreed?
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Old 07-07-2008, 04:29 PM   #12 (permalink)
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agreed.
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Old 07-07-2008, 04:37 PM   #13 (permalink)
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Ok sorry John, I don't seem to be getting the deed accomplished.

Do I click on, backup, restore or advanced? I pressed advanced.

Pressing advanced brings up a split screen with the devices databases listed on the roght and desktop databases listed on the left. I then selected blackberry messenger from the right side, added it into the left side and pressed close which prompted me to save changes to the back up folder that was created when upgrading the OS.

Should I have used the restore tab?

I'm sorry man. :::red in face:::
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Old 07-07-2008, 04:48 PM   #14 (permalink)
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Well, it sounds like you may have just overwritten your backup file with what is currently on your BB.

You needed to use the Advanced tab and then go to "file" and open the backup made during the OS upgrade. Then move the database from the left side over to the right side.

I have a feeling you now have a backup that contains what is currently on your BB for that database. Does that make sense?
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Old 07-07-2008, 05:03 PM   #15 (permalink)
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THANK YOU!

I was able to get the deed done, not sure whioch backup it came from, but im back where I was with my messenger!

You should be bronzed! ::::

Thread finito and closed!!!!!!!!!!!!
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