BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-07-2008, 04:25 PM   #1 (permalink)
CrackBerry Addict
 
Kamau's Avatar
 
Join Date: Feb 2008
Location: S.W. Lower MI
Model: 8900
OS: 5.0 +/-
PIN: 21499CE8
Carrier: Verizon, T-Mobile
Posts: 900
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Trying to setup Youmail

Please Login to Remove!

When I dial the number to set it up (the number with the stars & pound sign in it), I get the following error message on my phone
"supplementary service error: call barred".
I am wondering if this is because I have FlexPay, and not a regular account. I noticed that on the Youmail site, it says prepay accounts are not able to use Youmaill.
Someone also said something about call forwarding minutes, but I've never heard of that.
Any ideas?
__________________
Peace,

Kamau
Offline  
Old 07-07-2008, 05:28 PM   #2 (permalink)
Thumbs Must Hurt
 
tonj's Avatar
 
Join Date: May 2006
Location: phx
Model: 8120
OS: 4.3
PIN: 245C5A4D
Carrier: Tmo
Posts: 53
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted

Do you have a text bundle? If not it might be tmo that's giving you the error.Youmail sends you a text everytime you miss a call and 2 texts if tour caller left a message so make sure you have a text bundle.
__________________
's 7100~7105t~8700g~8100~8800~8320~8120
Offline  
Old 07-07-2008, 05:34 PM   #3 (permalink)
CrackBerry Addict
 
Kamau's Avatar
 
Join Date: Feb 2008
Location: S.W. Lower MI
Model: 8900
OS: 5.0 +/-
PIN: 21499CE8
Carrier: Verizon, T-Mobile
Posts: 900
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by tonj View Post
Wirelessly posted

Do you have a text bundle? If not it might be tmo that's giving you the error.Youmail sends you a text everytime you miss a call and 2 texts if tour caller left a message so make sure you have a text bundle.
I'm not quite sure what that is, but I have unlimited text, emails & the works, along with unlimited data.
__________________
Peace,

Kamau
Offline  
Old 07-07-2008, 05:43 PM   #4 (permalink)
No longer Registered.
 
Join Date: Jun 2007
Model: 9530
OS: 4.7.0.XXX
PIN: G Pong Champ
Carrier: T-Mobile U.S.
Posts: 5,515
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Call T-Mobile and ask if you have access to call forwarding with FlexPay. I would say you do.
Offline  
Old 07-07-2008, 06:38 PM   #5 (permalink)
CrackBerry Addict
 
Kamau's Avatar
 
Join Date: Feb 2008
Location: S.W. Lower MI
Model: 8900
OS: 5.0 +/-
PIN: 21499CE8
Carrier: Verizon, T-Mobile
Posts: 900
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

Just got off the phone with TMO, and they tell me that I do have call forwarding and the text bundle.
__________________
Peace,

Kamau
Offline  
Old 07-07-2008, 06:41 PM   #6 (permalink)
No longer Registered.
 
Join Date: Jun 2007
Model: 9530
OS: 4.7.0.XXX
PIN: G Pong Champ
Carrier: T-Mobile U.S.
Posts: 5,515
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Post the code you are trying to type in here. It is safe its just a YouMail voicemail #
Offline  
Old 07-07-2008, 06:53 PM   #7 (permalink)
CrackBerry Addict
 
Kamau's Avatar
 
Join Date: Feb 2008
Location: S.W. Lower MI
Model: 8900
OS: 5.0 +/-
PIN: 21499CE8
Carrier: Verizon, T-Mobile
Posts: 900
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

*004*17142043114#
__________________
Peace,

Kamau
Offline  
Old 07-08-2008, 05:48 PM   #8 (permalink)
CrackBerry Addict
 
Kamau's Avatar
 
Join Date: Feb 2008
Location: S.W. Lower MI
Model: 8900
OS: 5.0 +/-
PIN: 21499CE8
Carrier: Verizon, T-Mobile
Posts: 900
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

BUMP!
(not the dance)
__________________
Peace,

Kamau
Offline  
Old 07-08-2008, 08:10 PM   #9 (permalink)
CrackBerry Addict
 
Kamau's Avatar
 
Join Date: Feb 2008
Location: S.W. Lower MI
Model: 8900
OS: 5.0 +/-
PIN: 21499CE8
Carrier: Verizon, T-Mobile
Posts: 900
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

Wirelessly posted

I just got an email from Youmail support. They say that T-Mobile has changed their policy, and that prepay & flexpay customers are prevented from using Youmail.
__________________
Peace,

Kamau
Offline  
Old 07-08-2008, 08:36 PM   #10 (permalink)
No longer Registered.
 
Join Date: Jun 2007
Model: 9530
OS: 4.7.0.XXX
PIN: G Pong Champ
Carrier: T-Mobile U.S.
Posts: 5,515
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am glad you got your answer. Sorry it was not what you wanted.
Offline  
Old 07-08-2008, 08:51 PM   #11 (permalink)
CrackBerry Addict
 
Kamau's Avatar
 
Join Date: Feb 2008
Location: S.W. Lower MI
Model: 8900
OS: 5.0 +/-
PIN: 21499CE8
Carrier: Verizon, T-Mobile
Posts: 900
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

Wirelessly posted

YouMail Web Support Incident

Dear Kamau,
x
Thanks for choosing YouMail! Due to recent T-Mobile policy changes prepaid and flex-pay accounts no longer support conditional call forwarding. This would be why the call is showing “barred” or “not allowed”. Without this feature you will be unable to send your unanswered calls to YouMail. We apologize for the inconvenience however T-Mobile policies are beyond our control. If you would like more information, please call tech support at (800)374-0013 Mon-Fri 9am-5pm PST for further assistance. Thanks!


This is a copy of the email I got, just in case anyone else has the same question.
__________________
Peace,

Kamau
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.