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Old 07-07-2008, 05:50 PM   #1 (permalink)
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Default JiveTalk chat history lost after OS upgrade...

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I'm curious if this information is stored client or server side, or if there's anyway to access it now. I realize I should have backed it up somehow but the thought didn't occur to me and this was my first OS upgrade. I had some pretty important logs that I need and am hoping that they're not gone for good. Thanks in advance for any help.
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Old 07-07-2008, 05:53 PM   #2 (permalink)
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Wirelessly posted (BlackBerry 9000 4.6.0.67)

Well third party application data isfrequently lost during upgrades. As for JT, the log I would assume is stored locally on the device.
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Old 07-07-2008, 06:02 PM   #3 (permalink)
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My guess is, it's gone.
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Old 07-08-2008, 05:35 PM   #4 (permalink)
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I use jivetalk. Any time i do anything with the DM and 8310 I lose jivetalk. Not just settings but the whole program goes. Took me about 4 months of emails to get beejive to understand what i was saying. There response was...too bad.

So I have to re-enter all my information everytime i update.
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Old 07-08-2008, 05:39 PM   #5 (permalink)
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Wirelessly posted (BB 11020)

The only thing I lose are chat histories. All contacts and sign-in info remains. Make sure you're using the latest version of Desktop manager. 4.5 is out.
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Old 07-08-2008, 05:45 PM   #6 (permalink)
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@sesme, you are probably losing your jivetalk app as it was most likely installed OTA. DL and install the desktop version and then everytime you upgrade it should still be there.
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Old 07-08-2008, 05:46 PM   #7 (permalink)
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Wirelessly posted (BB 11020)

My jiveTalk was installed OTA. A newer version of DM should take care of it.
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Old 07-09-2008, 11:47 AM   #8 (permalink)
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Quote:
Originally Posted by John Clark View Post
Wirelessly posted (BB 11020)

My jiveTalk was installed OTA. A newer version of DM should take care of it.
John,

My apologies for a modest hijacking of the thread. Am I to infer from your posting that is quoted here that the newer versions of DM allow you to capture and store locally software installations that were done OTA. I am currently on 4.2 sp2, and this feature would be a significant enhancement.

Thanks.
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Old 07-09-2008, 12:01 PM   #9 (permalink)
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Quote:
Originally Posted by John Clark View Post
My guess is, it's gone.
And after today, you'll never see them again
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Old 07-09-2008, 12:54 PM   #10 (permalink)
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Quote:
Originally Posted by pipskicks View Post
And after today, you'll never see them again
Huh?
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Old 07-09-2008, 12:55 PM   #11 (permalink)
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Quote:
Originally Posted by djm2 View Post
John,

My apologies for a modest hijacking of the thread. Am I to infer from your posting that is quoted here that the newer versions of DM allow you to capture and store locally software installations that were done OTA. I am currently on 4.2 sp2, and this feature would be a significant enhancement.

Thanks.
It does this automatically during an OS upgrade. I believe 4.2 SP2 does this as well. However 3rd party backups are not done during a standard backup. If you want to backup your 3rd party apps do the following:

http://www.blackberryforums.com/rim-...arty-apps.html
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Old 07-09-2008, 01:00 PM   #12 (permalink)
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Quote:
Originally Posted by John Clark View Post
Huh?
Damn my bad! I thought you were quoting "The Usual Suspects," where Spacey says "My guess is, he's gone" (talking about Kaiser So...(I can't spell that).
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Old 07-09-2008, 01:02 PM   #13 (permalink)
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Quote:
Originally Posted by John Clark View Post
It does this automatically during an OS upgrade. I believe 4.2 SP2 does this as well. However 3rd party backups are not done during a standard backup. If you want to backup your 3rd party apps do the following:

http://www.blackberryforums.com/rim-...arty-apps.html
Just to add since your post was a little ambiguous, the computer does not "capture" the program really (correct me if I'm wrong gurus!) but it just backs up your settings, which can include 3rd party software. So you can restore, but I don't know of a way to "capture" the program (or more precisely to extract it and do anything else with it afterwards).
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Old 07-09-2008, 01:05 PM   #14 (permalink)
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Yes, the computer will capture the program and then restore it. It just doesn't save it. Read the link I posted (and you quoted) if you want to have backups of your apps.
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Old 07-09-2008, 01:28 PM   #15 (permalink)
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Quote:
Originally Posted by John Clark View Post
It does this automatically during an OS upgrade. I believe 4.2 SP2 does this as well. However 3rd party backups are not done during a standard backup. If you want to backup your 3rd party apps do the following:

http://www.blackberryforums.com/rim-...arty-apps.html
Thank you. I had come across that after I did an OS upgrade and said to myself, "I'll have to read that before I upgrade the OS again." I've followed this process, and all of my apps are now on the mini-SD card.
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