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Old 07-08-2008, 06:28 PM   #1 (permalink)
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I have been running YouMail for the past few weeks, and I have mixed feelings about it. The latest issue is a deal breaker. After missing a call, I am receiving the vmail email notifications ... 6 hours later! I am happily receiving emails of other sorts, along with calls and SMS. If anyone has any ideas, please share.
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Old 07-08-2008, 06:33 PM   #2 (permalink)
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Wirelessly posted (BB 11020)

I've been experiencing the same thing today.
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Old 07-08-2008, 06:37 PM   #3 (permalink)
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Quote:
Originally Posted by John Clark View Post
Wirelessly posted (BB 11020)

I've been experiencing the same thing today.
Notifications are taking about 45 minutes for me on T-Mobile.
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Old 07-08-2008, 06:48 PM   #4 (permalink)
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The funny (or sad depending on your perspective) thing about this issue was I thought my phone wasn't ringing when the calls were coming in. I changed everything I could think of, battery pulls galore, and was within sniffing distance of an OS reload. Then I thought it best to return the phone call first, only to learn that the client's issue was solved 5 hours earlier, an hour after they called me.

Called Missed : 11:02 AM
Notified : 5:51 PM
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Old 07-08-2008, 11:22 PM   #5 (permalink)
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I had that problem once today, the text notification a few hours after the fact. But it's the only time it has happened in the couple weeks I've been using youmail, so hopefully it's only a temporary glitch.
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Old 07-09-2008, 12:13 AM   #6 (permalink)
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my youmail notifications were coming in late tonight as well... o well, i was busy with family and couldn't respond anyway.

Last edited by JSanders : 07-09-2008 at 01:13 AM.
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Old 07-09-2008, 12:14 AM   #7 (permalink)
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Has anyone emailed tech support (if one exists) just to let them know?
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Old 07-09-2008, 12:14 AM   #8 (permalink)
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As of about 15 minutes ago. I am getting the messages in real time.
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Old 07-09-2008, 10:58 AM   #9 (permalink)
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My YouMail yesterday was a little behind also, I'm sure it will be back to normal shortly.
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Old 07-09-2008, 11:14 AM   #10 (permalink)
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BTW, I think it takes quite a bit longer if you have transcription enabled.
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Old 07-09-2008, 11:31 AM   #11 (permalink)
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No transcription service for me, and my notifications are still 45 minutes behind today, a huge improvement over the 6 hour delay yesterday.
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Old 07-09-2008, 11:33 AM   #12 (permalink)
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My notifications are fine today though my device isnt ringing all the time with .52 installed. Might have to downgrade at this rate. Yesterday my notifications were many hours behind. And i would get 3-4 at one time.
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Old 07-09-2008, 11:40 AM   #13 (permalink)
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Just tried, took about three minutes to get the email notification.
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Old 07-09-2008, 11:40 AM   #14 (permalink)
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Quote:
Originally Posted by Sith_Apprentice View Post
Yesterday my notifications were many hours behind. And i would get 3-4 at one time.
Some of my emails batched yesterday, and 3 would hit at the same time. Today however they are all sequentially late, message left, and the email notification is 40 minutes late and it travels alone.
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Old 07-09-2008, 12:14 PM   #15 (permalink)
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I too was experiencing major delays yesterday . Just tested and the voice mail arrived about 3 minutes after I left it. Hopefully this won't be a reoccurring issue, that would be a deal killer for me!
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Old 07-09-2008, 12:21 PM   #16 (permalink)
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Does anyone have an update whether this is going to be fixed or not? I love YouMail but I can't deal with delayed notifications because I use my BlackBerry strictly for business. :mad:
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Old 07-09-2008, 01:24 PM   #17 (permalink)
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It worked fine for me this morning on 3 different occasions...
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Old 07-09-2008, 01:27 PM   #18 (permalink)
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I vave been using youmail for about 8 weeks. I have not had any issues untill yesterday. Today everything seems fine...
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Old 07-09-2008, 01:30 PM   #19 (permalink)
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I have received my last 3 notifications within 5 minutes of the missed call. Things have returned to normal.
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Old 07-09-2008, 02:46 PM   #20 (permalink)
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I have a question about YouMail...i just set it up today and am doing my official test run of it...

Is it normal for the transcription email to arrive 20-40 minutes after the call? The MWI shows up 3-5 minutes after a call...

These are obviously not normal... I know i am asking a lot, but i'd expect BOTH notifications w/in 1-2 minutes of receiving the voicemail....What is the TYPICAL delay?

Last edited by gibber9583 : 07-09-2008 at 02:48 PM.
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