Originally Posted by email@example.com
I,m back asking you guys to help me out. I,m giving out
$25 of free calls. I need you to give me some feedback on this new application. It's called MYGLOBALTALK. It is a application that will allow you to make calls any ware in the world from your BB and not be charged by your carrier, it will be on the MYGLOBALTALK
Network. MyGlobalTalk.com - Turn Your Phone Into a World Phone
If you guys want to get feedback, then you really need to try harder when it is offered to you.
I signed up for accounts for my 8310 and my wifes 8300. I haven't tried it much on my phone, but my wife has, and after a couple of days, the program stops catching the international call, and the calls were going through as a regular call. Even though she hung up, we were still charged a lot. I had to remove all international access from our accounts to keep from getting charged.
When I contacted your company the first time, the guy asked if I rebooted the phone. I was doing that while I was calling, and that did fix the problem. I asked if he wanted some information to help troubleshoot, and he said no in a way that was clear he was not interested.
I thought the point of having beta testers was to get as much feedback as possible?
A few days later, she had the same problem of it not catching the call, and again the reboot fixed it. This time I went to your web-site and basically typed what I just did above, and received an email saying sorry for the problems and to call the rep at his direct number to help troubleshoot. I called the guy back, got his voicemail and left a clear message indicating he asked me to call him, left my cell number, DID, and info about the problem.
It has been a couple of days and I have yet to hear back.
I am very interested in the product you are offering, and I think it is a great idea but if you don't care to get information from your beta testers, then I don't see it going anywhere.
If that is how you beta test, my wife and I are going to use up the $50 credit we each received and then remove the program. I expect that most other beta testers will do the same.