I am wondering about the registration and activation process for this software.

Do they issue you a registration number and serial key that is always good for a particular PIN number? Or do they generate a serial that is only good for a specific time period?

As a person who is CONSTANTLY screwing around with the Berry, with different OS's and so forth, I need to know this before I buy Docs To Go Premium.

just sent some blank documents to your blackberry and save them. Edit them and save them with new names. If that works, why would you ever need the premium version, other then supporting the vendors wallet.

what is dome? did you mean some. if so how does this work. id like to have docs to go but dont see it.

Have you installed OS 4.5 on your device? If yes then you probably didn't check them to be installed during the upgrade process. Connect your BB open the app loader you will see it there (likely not checked), check it off and click next.

I had a look at their faq's, but I didn't see anything anywhere. From what I recall of DataViz (and most other developers) from my Palm days is that upgrades within a major version are free; major version upgrades are not.

Within a Major Version - V1.02 to V1.05 - Normally Free
New Major Version - v1.02 -v2.0 - Not Normally Free

This has held true so far with RexWireless (for example) on the BB platform; I have received 2 free upgrades from them for my ToDoMatrix.

If you need to be absolutely certain them ask them.

I may indeed have to contact them.

See, I'm trying to avoid the same situation that I had with Garmin Mobile.

They issue you an activation code that expires in a few days. So if you wipe your Berry and put a new OS on it, you have to contact them for another activation code.

It's a major pain in the ass, and I'd rather not deal with that. Of course that's now moot anyway since I got a newer phone and their license is not transferrable. Oh well, I got my $100 worth of playing around with it.

With my other products, such as Ascendo Money and Ascendo Data Vault, I can wipe and re-install to my heart's content. They issue a serial key that is based off of your PIN, and it never expires.

I have the premium edition and I just recently wiped my BB and reinstalled everything from scratch. I was able to use the same activation license they originally sent me, so I don't think there is an expiration date.

However, I did read something about a download limit though. They try and sell you download insurance or something? Anyway, how I got around this was to not enter your license key at first. Just install the "free" version with the BB OS, then download the full version as if you were going to start a trial of it, then enter the license key after downloading the full version.

Contact them while its free! Fist thing docstogo doesnt support windows 2007, so no word, exel or powerpoint from any vista OS. Then after you buy their over priced prouct its not for life. You have to pay them $2 more for download insurance for an extra 10 downloads. So you get 11 downloads for life. After that sorry give them another $70 and everytime you call them after you bought their product its $19 for customer service. No thank you!

So you're telling me that it HAS to be downloaded OTA?

There's no version of it that I can download to my PC and install through the Desktop Software?

If that's the case.... screw it. I won't even bother.

Their website is a complete joke, also. It's ridiculous how many hoops you have to jump through, just to be able to contact them - if you can at all. And I still didn't see a way to do it.

I won't do business with any company I can't just send a mail to, and ask a simple question.

Interesting.... not a bad idea =)

To clarify a couple things:

- DocsToGo does support .docx files (files created in Office 2007), but currently not .xlsx files.
- This has nothing to do with Vista, it has to do with the version of Office you are running.
- See my comment above for a workaround to the "download insurance" crap
- I could not find a download from their website. OTA is the only download method I could locate.

x2, all that is my experience as well.

You can use the various OTA downloading methods from the forums to save a copy of the install to your PC, so that you can reinstall via the media card (not the DM). Basically, on your BB device, go to the webpage that allows a download and do a Menu -> Page Address, then send that to yourself in email; this is what you shove into the OTA downloading tools to save all the files.

There are a lot of files in the download, 56 files including the JAD. They take up about 2.2mb on your Media card to store. I installed the upgrade from my media card this way, not actually over the air -- all I did was go so far as to get the OTA URL, then used my script to download all the files.

Wirelessly posted

That's what I would do too. Good advice.

does anyone know if docs to go plan on faxing support of documents?

I'm actually having a DOCS2GO issue as well. Once I upgraded my OS, I also updated DOCS2G0 via the OTA update. This gave me sheets2go, which supports the .xlsx files. Problem is, when I connect through DM it always wants to downgrade DOC2GO. Is there a workaround to this, or a way to save the .cad file to the DM folder in my PC?

ddwithoutfear : BlackBerryForums.com : Your Number One BlackBerry Community - View Single Post - Docs to go / OS 4.5 ;)

Thanks!

There is a way around the OTA install -- great for backing this up. Go here: support.dataviz.com/support.srch?docid=14179

That's funny.... I just upgraded to 4.5 and Docs2go loaded but I don't have sheets.... only docs and slides..... what's up with that? And after testing, it would not open a docx format file.

The version that comes with the OS is old. You need to upgrade to the newer free version.

In order to upgrade, dataviz wants you to believe that you are required to register and then you have to provide an e-mail for them to send the update to your blackberry so you can install it OTA. Then they only allow you 5x to download it from your registered account and it's all OTA and what's worse is clicking on the link counts as 1x even if you didn't click "send link to e-mail"!

All this is time consuming, annoying and really can be avoided, especially the registration. I will further explain what I posted above so you can avoid all the time waste.

***Before continuing you must have RIM OS 4.5 or higher installed else "docs to go" won't work.***

copy/paste this to your url bar

support.dataviz.com/support.srch?docid=14179

or you can go further and copy/paste this link that goes directly to the download:

download.dataviz.com/support/patches/documentstogo/blackberry/documentstogo1002_ota.zip

Now you have a zip file of the newest version of docstogo.

To install it:
1) Unzip it
2) Move this documentstogo1002_ota folder to your blackberry:

Now it's easier to move this folder to your media card -- given in the instructions here: support.dataviz.com/support.srch?docid=14179
but let's say you don't have a media card and want to put the files directly on your blackberry:

(only follow the directions "a" though "j" if you don't have a media card)

a) open up blackberry desktop manager
b) click on media
c) click on "start" under "Media Manager" (accept the terms if this is the first time you open it)
d) click on "manage pictures" -- this will get you into the "Media Manager"
You may get a pop up, "Blackberry Not Ready -- Please insert media card." Just click "OK"
e) Under "My Devices" on the left toward the bottom -- Click on the "documents" folder

I tried to move the "documentstogo1002_ota" folder directly to the media manager but it only copied the folder and not the files so you'll need to follow steps "f" through "i."

f) right click on the large square under "documents" where it reads, "There are no media files that match the filter settings" -- this will bring up the "right click" menu
g) Left click on "New Folder" and you'll see a folder appear. You can rename this to "docstogo" if you wish (right click and rename)
h) open the "documentstogo1002_ota" folder (from where you unzipped it) and go to the "Edit" menu and click on "Select All"
i) In media manager, make sure the "new folder" under the "documents" folder is selected and drag all those files contained in the "documentstogo1002_ota" folder to the large bottom box in the media manager that reads "There are no media files that match the filter settings"
j) A "copy files box" pops up. "Copy with no conversions" should be selected.
Click "Ok" then wait for all the files to be copied. Watch them being copied because it's important that all 55 files are copied else it won't work.
You'll now see a bunch of folders in the box which have the same name as the files in the "documentstogo1002_ota" folder. Click Exit and close the desktop manager. Then disconnect the blackberry from your computer.

3) Select "Media" on your blackberry.
4) Click the menu key and select "explore"
5) Click on "Device Memory" then "home" then "user" then "documents" (or if you have it on your media card then you can select "Media Card" and find the documentstogo1002_ota folder -- the place where you copied this folder to previously)
6) click on the new folder or docstogo or what ever you called it
7) click on "DTG Install.jad"
8) A download screen will pop up
You'll see:
"Name: Documents To Go" Version: 1.002.016
9) Click download and it will install the update. You don't have to be online to do this for it downloads directly from the folder you're in.
It will ask if you want to replace the current version if you had a previous one installed. Click yes.
10) You'll see a screen: Downloading Documents To Go" and it will install.
11) You'll see "Device must be rebooted to complete install" click "reboot"
9) Once updated you'll want to delete all those files:
a) Select "Media" on your blackberry.
b) Click the menu key and select "explore"
c) Click on "Device Memory" then "home" then "user" then "documents"
Now you'll see the new folder -- click on the menu key and select "Delete" and click "Yes"

All done.