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Old 09-16-2008, 07:20 PM   #1 (permalink)
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Question BBerrySync Problems with MS Outlook Connector

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I am having a problem with BBerrySync. I downloaded the newest version 1.2, installed it to my 8130 and registered for an account at bberrysync.com. The problem is that when I go to open BBSync on my desktop computer it continually gives me an error that says that "BBerrySynccould not initialize MS Outlook Connector. BBerrySync is only support for MSOutlook 2002 or higher." I am using MS Outlook 2007. Correct me if I am wrong, but I cant do the data map until I get the BBerrySync desktop software running. At the suggestion of BBerrySync I tried to do my data map from my phone via HTTP. That didn't work either. Any help you can provide would be appreciated. At this point I am dead in the water with this software. I am running Vista 64 bit.
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Old 09-30-2008, 09:29 AM   #2 (permalink)
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Quote:
Originally Posted by jcrane476 View Post
I am having a problem with BBerrySync. I downloaded the newest version 1.2, installed it to my 8130 and registered for an account at bberrysync.com. The problem is that when I go to open BBSync on my desktop computer it continually gives me an error that says that "BBerrySynccould not initialize MS Outlook Connector. BBerrySync is only support for MSOutlook 2002 or higher." I am using MS Outlook 2007. Correct me if I am wrong, but I cant do the data map until I get the BBerrySync desktop software running. At the suggestion of BBerrySync I tried to do my data map from my phone via HTTP. That didn't work either. Any help you can provide would be appreciated. At this point I am dead in the water with this software. I am running Vista 64 bit.
I don't have a solution but would investigate installing on another computer with XP just to see if it works. I would suspect the Vista is giving you heartburn on this. It seems to not be seeing the default Outlook profile.

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Old 11-19-2008, 05:46 PM   #3 (permalink)
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Default Same Issue

I have the same problem. I have sent an email to their suppot staff. I would like to get an answer to this issue and resolve my problem.

Any help from someone here would be great.

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Old 11-19-2008, 06:12 PM   #4 (permalink)
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Originally Posted by davidwebb71 View Post
I have the same problem. I have sent an email to their suppot staff. I would like to get an answer to this issue and resolve my problem.

Any help from someone here would be great.

I checked out their site and they have a support email address. I asked the question and sent the email out with a link to this thread. Perhaps they will at least comment on this. Let us know if you get this worked out and get a response. This seems like an interesting piece of software if you do not have a BES.

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Old 11-20-2008, 03:20 AM   #5 (permalink)
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Hi JCrane: BBerrySync cannot run on 64 bit OS's. We have looked at the issue briefly and hope in future to support the 64bit OS, but at this time, we do not have any firm timelines. Thank you.
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Old 11-20-2008, 03:22 AM   #6 (permalink)
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Hi David Web: Can you please send us an email at the support address, along with the Event Log on the BB and the Bug Report (on the About tab) on the PC app. We can help you if we know more detail. Also, screen shots and detailed error messages would be great. thank you.
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