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Old 09-21-2008, 10:18 AM   #1 (permalink)
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Are any of the other sites like Mobihand better at dealing with changing devices and getting new registrations keys etc?

In the case of DataVault purchased from Handango maybe I am missing something, but DV's FAQ tells you to request a new pin from the place you purchased their app. An email to Handango requesting a new registration code yields and email pointing you back to DV's FAQ's. I have contacted Handango 2 times over a week and received this email twice, both of which show "solved" as the status...except uh there is no new registration code. I absolutely love DV and highly recommend it but dam changing devices shouldn't be this big a deal. Anyone try a different tactic that worked? Seems like it shouldn't take an hour + of time reading through FAQ's just to use the app on a new device, and then have their instructions turn out to not work.

I read in one of Marc's posts that the seller is responsible for generating keys, which is a fine policy, however, in today's market with the number of BB's out there, this should be an automated process not one that takes days or weeks.
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Old 09-21-2008, 10:27 AM   #2 (permalink)
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I have requested from handango a lot with new registration and never had a issue with them generating a new key.

Usually your just provide them with your new pin and they give you a new key.
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Old 09-21-2008, 10:28 AM   #3 (permalink)
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Maybe I am requesting it at the wrong address...will try another email to a different address maybe.
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Old 09-21-2008, 12:37 PM   #4 (permalink)
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I used [email address] to get a new key for DataVault.
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Old 09-21-2008, 01:41 PM   #5 (permalink)
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Question: How can I retrieve my registration key or obtain a replacement key if I change devices?
Answer: Please contact the Ascendo Sales Partner that you bought the application from and request a new registration key. See below for links that automate the process.
MobiHand: Smartphone - MobiHand Software Store Account
Handango: https://www.handango.com/MyLogin.jsp
PDATopSoft: PDATopSoft - Mobile Software and Games for your Windows Mobile Smartphone, Palm OS, Pocket PC, RIM Blackberry, Symbian Phones.
ClickApps: Mobile Software from clickapps.com, Pocket PC Software, Smartphone Software, Palm Software
If you purchased the application from our web site, please forward the order confirmation by email, including the date of purchase, to [email address].
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