Iím hoping someone can give me some help and guidance please.
2 years ago I bought the BB Smart E-Mail package.
After 12 months I then upgraded my phone from the 8100 to the 8120 and the BB Smart guys help me out in getting my software moved onto my new Blackberry.
However, this week the software no longer works and Iím being told that my BB Smart trial has ended Ė I am under the impression that Iíd paid for the software in full 2 years ago.
Also worth noting is that Iím due to upgrade my phone again, sometime within the next week or so, Iím upgrading to the new Blackberry Storm, which should be released here in the UK sometime around the 14th-17th Nov.
I've also posted this message on the BB Smart web site but have but have not had any replies. Also the e-mail address give by BB Smart bounces.
Be patient, and remember that we are dealing with a big world. I believe that they are located in Australia, where it has been the weekend for a bit longer than for me in the US or you in UK. I wouldn't be surprised if you have your answer in the morning (your time).
Thanks Yoryie for your help.
It would appear that users could be waiting a long time if they have moved up to OS 45 - Which i think could be my problem although my smartview did work fine after i'd upgraded to OS 45.
Perhaps i might just need a new activation code?
I'll wait for a reply.
Ok i'll give it a go and see what happens.
You said theres a HTML e-mail reader with this OS - do you have to switch it on or change some settings?
djm2 thanks for your help.
You're welcome. I have a desire for them to keep Smartview alive because I am on a modified BES -- Blackberry Professional -- and to date there is no SP6 for this variant. Hopefully either BBSmart or RIM will do something to rectify this situation.
Well what can a say, but some strange going ons!
This morning i had a e-mail from BBSmart giving me my activation code, which did not work. So i e-mailed then back to let them know and await further help/info.
I then download the OS 8120 184.108.40.206/220.127.116.11 that djm2 had given me the link to.
Updated my 8120 and now the BBSmartview e-mail works!
I've now e-mailed BBSmartview to let them know whats happened and ask if this might just be a trail version.