I'm trying BB Alerts and so far am liking it, but have a few questions that I've yet been able to answer on my own (and customer service hasn't replied to my emails):

In Options under "program controls LED": what's it mean where it says trackball, both, status?

where's the option to mark calls opened/read? I see this as an option in the user manual on their webpage.

What's the custom colors option all about and how do we set it etc?

Assuming one were to set the color priority vis a vis cycle, how does one set "priorities" for each type of alert in the first place?

Where can i learn about, and how to set up, mail filters? And can such filters be set for text messages as well?

Thanks in advance......

Trackball = for Pearl models, Status = Status LED, Both = for Pearl Models. Only the 8100 Pearls have a LED under the trackball.

Mark Calls Open/Read, I didn't see this on their webpage. That said, this program doesn't do that.

Custom Colours can be set using RGB values. For example, Orange = 255 25 0

I believe there are internal RIM priorities, which BB Alerts follows. I don't know the priority order, but it might be something like Calls, Calendar, Email. I just have them cycle and not worry about it.

Thanks Klotar. Any ideas about this though: Where can i learn about, and how to set up, mail filters? And can such filters be set for text messages as well?

As far as I am aware, filtering SMS isn't possible.

As for filtering email, you may have to change your thinking a bit but it does work. But it may not work quite in the way one intuitively expects (hence the 'change your thinking' bit).

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1) Without filters = BBAlerts will alert you on all new emails (e.g. Yellow flashing LED and vibrate).
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Now, setting up email filters is pretty straightforward, let's say you want to filter (note: not filter out) emails from your friend, . So, you set up a filter for that address.

Set a filter name, e.g. Joe Blow filter, and add email address, e.g. , or a keyword filter, e.g. Important Mail.

Save these filters (press escape and you will be prompted to save). Now I am not sure why there are duplicates sometimes but I just delete extras.

Then, in Options, enable Email Filters.

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2) With filters = BBAlerts will alert you only on the emails that match address or keyword filter criteria, it will NOT alert you on any other emails.
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It is important to read #2 carefully. It does not alert you on emails from UNLESS the email has the keyword Important Mail. But it will alert you on all emails from . If you want to be alerted for emails from both johnny and joe, you need to set up filters for both of them. If you want alerts on all emails, it is best not to use filters at all. Or set up a lot of filters, up to you.

Wirelessly posted

Doesn't seem too practical. The other alert programs do ot right but for me anyway they are too advanced and thus too involved.