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Old 11-17-2008, 06:12 PM   #1 (permalink)
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Default Viigo v3 help, please - Update: Solved

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Please help. I had viigo version 2.something that worked great. Today I "upgraded" OTA to v3.0.246, their main download. Now I can't connect to their server anymore.

I'm on t-mobile, had no problems with old viigo, and have no problems with email/internet connections. I get the following viigo error message:

"A problem has occurred when trying to create or access your account. There may be insufficient wireless coverage, or the server may be offline for maintenance. Please try again later. If the problem persists, please contact Viigo support. (Error Message: Error executing the command.)"

I have an account with them, I have sufficient wireless coverage where I am, and I have tried all the various connection configs (wap.voicestream.com, etc etc etc), with no luck.

What am I missing? Help is greatly appreciated - I'm addicted to my viigo feeds and figured the update with scores and stocks would be good.

Thanks.


*** Solved thanks to help from Viigo tech support. They suggested resetting the device firewall, somewhere deep in the options menu, and that did the trick. Thank you, Viigo tech support! ***

Last edited by gid305 : 11-18-2008 at 07:33 PM. Reason: Problem solved!
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Old 11-17-2008, 06:16 PM   #2 (permalink)
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Did you try a battery pull. Try removing Viigo and reloading it.
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Old 11-17-2008, 06:21 PM   #3 (permalink)
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Numerous battery pulls, yes. Also tried redownloading multiple times, with battery pulls after each installation.
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Old 11-17-2008, 07:02 PM   #4 (permalink)
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I never see a download link when I got to Viigo's site. Where did you get the download?
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Old 11-17-2008, 07:09 PM   #5 (permalink)
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from your mobile browser: hxxp://getviigo.com/beta
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Old 11-17-2008, 10:44 PM   #6 (permalink)
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hxxp??
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Old 11-18-2008, 12:09 AM   #7 (permalink)
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Probably a typo. Viigo
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Old 11-18-2008, 11:11 AM   #8 (permalink)
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This is the url I go to: Viigo

There is no download link on the page for me.
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Old 11-18-2008, 12:19 PM   #9 (permalink)
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tsduke, please start your own thread for this! You're hijacking mine, and that's not very nice.

Meanwhile, can anyone help with this Viigo connection issue? Thank you.
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Old 11-18-2008, 08:40 PM   #10 (permalink)
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I just noticed your edited response above. I am glad you resolved it.
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Old 11-18-2008, 09:49 PM   #11 (permalink)
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I don't see it as a hijack. Thought maybe you could help me out since you have obviously downloaded it.
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Old 11-18-2008, 10:02 PM   #12 (permalink)
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Quote:
Originally Posted by tsduke03 View Post
I don't see it as a hijack. Thought maybe you could help me out since you have obviously downloaded it.
Agreed
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Old 11-19-2008, 04:57 PM   #13 (permalink)
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I just figured it out. The emulation mode of the browser was the issue. Changed it back to Blackberry and now I see thing entirely different.
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