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Old 11-23-2008, 07:57 AM   #1 (permalink)
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Default Dexmobile Support for RobLock

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Dexmobile's Roblock

Does anyone know of a site they frequent? I am trying to find out about support for the Bold and questions about the font size. I have email support and used thier form twice over the last 2 weeks and recieved no response.

I even called the US Support number several times and get a recording the mailbox is full. It really looks like a great app but it needs support and a screen that I can read..

TIA for any ideas.

Last edited by Earthdog : 11-23-2008 at 08:03 AM.
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Old 11-23-2008, 08:21 AM   #2 (permalink)
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contact Moderator Troydbrown he may be able to help out

roblock is a great app
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Old 11-24-2008, 12:54 PM   #3 (permalink)
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I tried to contact them for the same reasons never heard from them. The odd thing is the font size, troubles i was having connecting and the email screen i couldn't see all magically fixed themselves that very night. I had unistalled-reinstalled, wiped, battery pulls and nothing worked but around 8pm bout 2-3 hours after my last restart I checked it fine.

works fine on the Bold even after OS updates.
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Old 11-24-2008, 05:03 PM   #4 (permalink)
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I was coming here to post in the Robolock thread about slow response and the resolution to my problem and saw this thread.

Here's where I mentioned starting a trouble ticket:
Review: Roblock Theft Recovery Software

My request took around 3 weeks for them to get back to me. I received a response 2 days ago.

Well actually I did 2 requests at the Robolock website. After waiting 2 weeks from the first I sent a 3rd request through Handango. Handango got them to reply in a few days with the insightful recommendation to re-install the application. That was after I clearly had said in the original message, which was at the bottom of the email, that I had tried the versions at both the Handango and Dexmobile website. They did not reply when I said I tried it again and it didn't work. So technically that was a response, but it was useless.

But the request through their website was still active under a different number and finally they got back to me with a better response. 3 weeks later.
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