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Old 01-28-2009, 06:47 PM   #1 (permalink)
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Default bplay (Magmic) not responding to Support Issue?

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My wife purchased the New York Times game from bplay. Her Trial expired and wants to reach the browser to get the full version. When it tries, the browser says Error 503, the server is unavailable to handle the request.

She sent 3 emails to bplay support and nobody responds. Any idea how else to reach them? Is there a phone number?
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Old 01-28-2009, 06:50 PM   #2 (permalink)
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I have found that thier turnaround runs about 24 hours.
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Old 01-28-2009, 06:55 PM   #3 (permalink)
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I'm talking a couple of weeks here. 24 hours I could accept. That's why we tried 3 times. Any suggestions?
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Old 01-28-2009, 07:31 PM   #4 (permalink)
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Wow...I don't have a contact phone number for them, unfortunately. About all I can suggest is e-mail them again. Anyone else have any suggestions?
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Old 01-29-2009, 01:25 PM   #5 (permalink)
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When I contacted them a while back, it was 2 weeks before I got a reply.
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Old 01-29-2009, 01:55 PM   #6 (permalink)
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Someone on this board contacted them on my behalf and we got a response today. I hope they can fix the problem! Thanks!
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Old 01-29-2009, 03:50 PM   #7 (permalink)
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That is why I stopped doing business with them. I owned the Breeders Cup game, some issues occured and they never replied to my inquiries.
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Old 03-04-2009, 12:02 PM   #8 (permalink)
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Quote:
Originally Posted by egruber View Post
Someone on this board contacted them on my behalf and we got a response today. I hope they can fix the problem! Thanks!
I haven't received a response to my recent support request either. Will "someone on this board" please contact Magmic on my behalf also?

Maybe they need to indicate approximate turnaround time on their issue submission page.
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Old 03-04-2009, 01:13 PM   #9 (permalink)
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Quote:
Originally Posted by kathrynhr View Post
I haven't received a response to my recent support request either. Will "someone on this board" please contact Magmic on my behalf also?

Maybe they need to indicate approximate turnaround time on their issue submission page.
they should. i had a buttload of issues and almost 2 weeks waiting for a simple question to be answered by the roblock ppl. it took about 3 days for the ppl at elecite to respond to an email about one of theyr themes not working, and being double charged. (been 6 days now, still no refund)
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Old 03-05-2009, 09:14 AM   #10 (permalink)
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Bplay sent me a generated message this morning, saying that they'd get back to me in a few days.

My thanks to anyone who prompted this. My thanks to Bplay if no one did.
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Old 04-14-2009, 10:26 PM   #11 (permalink)
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Angry Bplay

Can that "someone" please do the same for me? I've tried with numerous emails over the last several, and I mean several, weeks and nothing, nada! i want their assistance with a problem on their end or I want a refund asap.

Thanks.

Quote:
Originally Posted by egruber View Post
Someone on this board contacted them on my behalf and we got a response today. I hope they can fix the problem! Thanks!
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