I would appreciate any help that could be provided.

I have a BlackBerry Storm with Verizon Visual Voicemail. This is on a BES 4.1 server and the visual voicemail does not work. Verizon is insisting that it’s a policy on the blackberry preventing this application and blackberry is insisting that I wipe the device AGAIN. Has not worked 3 times in a row now. Here is a description of the issue:

A voicemail comes in. The phone displays:

unable to establish connection to the mailbox. The problem is usually temporary try again later. Would you like to call your mailbox now?

If I call it goes to my voicemail. If I say no it takes me to a second screen:

You are attempting to open a secure connection but the server’s certificate is not trusted.

If I try to trust the cert so it is not annoying, I get the following:

the certificate could not be added to the Trusted Key Store due to IT policy restrictions.

I have not set any policies yet because this is a new setup. Anyone with suggestions?

You are on a BES, contact your IT Dept, to have them check the IT policy.

Doing a normal wipe on the device will NOT solve this.

I am the IT department. There is no Policy. That is the issue

I am the IT department. There is no Policy. That is the issue

BES automatically assigns an IT policy upon activation..

Make sure it is the default IT policy.

Options -> Security Options -> General, and scroll down to the bottom it will display the name of the IT policy assigned.

I have the default policy set.

Is there a way to trust all incoming certificates?

There is a certificate section in the IT policies.

I would look threw there.. I haven't had to deal with Storms/Visual VMX issues.. yet

Or give a shout over to the BES Admin corner.