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Old 05-07-2009, 03:05 PM   #1 (permalink)
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Angry BlackBerry Certificate Issue

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I would appreciate any help that could be provided.

I have a BlackBerry Storm with Verizon Visual Voicemail. This is on a BES 4.1 server and the visual voicemail does not work. Verizon is insisting that itxxx8217;s a policy on the blackberry preventing this application and blackberry is insisting that I wipe the device AGAIN. Has not worked 3 times in a row now. Here is a description of the issue:

A voicemail comes in. The phone displays:

unable to establish connection to the mailbox. The problem is usually temporary try again later. Would you like to call your mailbox now?

If I call it goes to my voicemail. If I say no it takes me to a second screen:

You are attempting to open a secure connection but the serverxxx8217;s certificate is not trusted.

If I try to trust the cert so it is not annoying, I get the following:

the certificate could not be added to the Trusted Key Store due to IT policy restrictions.

I have not set any policies yet because this is a new setup. Anyone with suggestions?

Last edited by Jam4more : 05-07-2009 at 03:09 PM.
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Old 05-07-2009, 06:42 PM   #2 (permalink)
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You are on a BES, contact your IT Dept, to have them check the IT policy.

Doing a normal wipe on the device will NOT solve this.
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Old 05-08-2009, 09:57 AM   #3 (permalink)
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I am the IT department. There is no Policy. That is the issue
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Old 05-08-2009, 09:57 AM   #4 (permalink)
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Default It

I am the IT department. There is no Policy. That is the issue
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Old 05-08-2009, 10:21 AM   #5 (permalink)
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BES automatically assigns an IT policy upon activation..

Make sure it is the default IT policy.

Options -> Security Options -> General, and scroll down to the bottom it will display the name of the IT policy assigned.
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Old 05-08-2009, 10:54 AM   #6 (permalink)
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Default IT Policy

I have the default policy set.

Is there a way to trust all incoming certificates?
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Old 05-08-2009, 01:19 PM   #7 (permalink)
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There is a certificate section in the IT policies.

I would look threw there.. I haven't had to deal with Storms/Visual VMX issues.. yet

Or give a shout over to the BES Admin corner.
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