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alexbell 08-17-2009 06:15 PM

Boxtone Error Message on my Tour
Can someone tell me why I get this message when I click on the link sent to me? The myBoxTone Insight download page can only be accessed from a Blackberry devise. Why doesn't BoxTone recognize my Tour?

akirekadu 10-02-2009 06:52 PM

Alex, apologies for the delayed reply.

This is most likely because your browser emulation mode is set to something other than 'BlackBerry'.

Please follow these steps and try again:

1. Open the browser app
2. Go to Menu->Options->Browser Configuration
3. Set the 'Browser Identification' setting to 'BlackBerry'

Let me know if you still have the problem.

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