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Old 08-17-2009, 05:15 PM   #1 (permalink)
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Default Boxtone Error Message on my Tour

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Can someone tell me why I get this message when I click on the link sent to me? The myBoxTone Insight download page can only be accessed from a Blackberry devise. Why doesn't BoxTone recognize my Tour?
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Old 10-02-2009, 05:52 PM   #2 (permalink)
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Alex, apologies for the delayed reply.

This is most likely because your browser emulation mode is set to something other than 'BlackBerry'.

Please follow these steps and try again:

1. Open the browser app
2. Go to Menu->Options->Browser Configuration
3. Set the 'Browser Identification' setting to 'BlackBerry'

Let me know if you still have the problem.
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