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-   -   sugar sync od documents to go problem (http://www.blackberryforums.com/aftermarket-software/204822-sugar-sync-od-documents-go-problem.html)

snoxr500 09-21-2009 01:34 AM

sugar sync od documents to go problem
 
i have sugar sync on my blackberry as well the free version of documents to go. now when i first installed sugar sync months ago i used it all the time. open sugar sync, find the document (either word, excel or PDF) and it would download it and open. now, i haven't used it for a while and when i try and open any of those it downloads it and then gives me an error of;
"this file cannot be opened because it appears to be a plain text file" (for word)
or
"this file cannot be opened because it is not a valid MS excel 97-2009 file" (for excel)
or
"your blackberry was unable to open this file because it does not have an appropriate viewer for this file time" (for pdf)

i am just completely puzzled. i checked through the documents to go updates but it says i have the latest version.

any help would be so much appreciated.

snoxr500 09-22-2009 05:35 PM

does anyone have an idea what the problem could be??

Dubdub 09-22-2009 06:51 PM

Moved to Aftermarket Software

snoxr500 09-22-2009 10:51 PM

sorry wasn't sure since documents to go comes with the phone


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