i have sugar sync on my blackberry as well the free version of documents to go. now when i first installed sugar sync months ago i used it all the time. open sugar sync, find the document (either word, excel or PDF) and it would download it and open. now, i haven't used it for a while and when i try and open any of those it downloads it and then gives me an error of;
"this file cannot be opened because it appears to be a plain text file" (for word)
or
"this file cannot be opened because it is not a valid MS excel 97-2009 file" (for excel)
or
"your blackberry was unable to open this file because it does not have an appropriate viewer for this file time" (for pdf)

i am just completely puzzled. i checked through the documents to go updates but it says i have the latest version.

any help would be so much appreciated.

does anyone have an idea what the problem could be??

Moved to Aftermarket Software

sorry wasn't sure since documents to go comes with the phone