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Old 09-21-2009, 01:34 AM   #1 (permalink)
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Default sugar sync od documents to go problem

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i have sugar sync on my blackberry as well the free version of documents to go. now when i first installed sugar sync months ago i used it all the time. open sugar sync, find the document (either word, excel or PDF) and it would download it and open. now, i haven't used it for a while and when i try and open any of those it downloads it and then gives me an error of;
"this file cannot be opened because it appears to be a plain text file" (for word)
or
"this file cannot be opened because it is not a valid MS excel 97-2009 file" (for excel)
or
"your blackberry was unable to open this file because it does not have an appropriate viewer for this file time" (for pdf)

i am just completely puzzled. i checked through the documents to go updates but it says i have the latest version.

any help would be so much appreciated.
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Old 09-22-2009, 05:35 PM   #2 (permalink)
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does anyone have an idea what the problem could be??
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Old 09-22-2009, 06:51 PM   #3 (permalink)
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Moved to Aftermarket Software
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Old 09-22-2009, 10:51 PM   #4 (permalink)
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sorry wasn't sure since documents to go comes with the phone
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