11-03-2009, 09:55 AM
Join Date: Nov 2009
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| | Application Install problems
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I just purchased the medical dictionary. I asked for help from the firm involved and the instructions emailed were wrong. Now I'm stuck. Can anyone tell me how to fix this.
I was told to unzip the application onto my computer - No problem there.
Link to the phone and create a folder called MSDICT.
He then told be to copy the .PBD file (which is wrong, it was all the files)
I did that and then he said link to the .alx using the Browse button in the Desktop manager software. I did that except - I used the Desktop version of the .alx file NOT the one on the phone.
My problem now is that I have tried to remove the application and reinstall, but everytime I browse it will only find the .alx file when I browse the folder on my Desktop folder. If I browse to the folder on the phone, the .alx files are invisible, even though they are there which can be checked using my computer.
I click on Details and the path is always to my Desktop folder. How can I reset the install/program, so that I can install it correctly by pointing to the .alx files on the phone, not the computer?
I am completely new to the Blackberry in case you had not already guessed!
This package cost £14, there must be aware to fix this mess up. The firm has come back saying it can provide no more support - gee thanks!