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Old 11-16-2009, 09:39 PM   #1 (permalink)
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I am a developer and am just wondering if anyone knows the refund policy on apps. Is there anyway a customer of mine can get a refund if an app doesn't work on his handheld. I thoroughly test my apps however I've had one customer that had a problem getting an app to work on his handheld and I had another customer that downloaded the wrong version of my app by accident. Can these customers get refunds?
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Old 11-17-2009, 09:55 AM   #2 (permalink)
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Where did the customer purchase the app? Can't you just refund him?
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Old 11-17-2009, 09:57 AM   #3 (permalink)
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Quote:
Originally Posted by keatsp View Post
Can these customers get refunds?
huh?

You tell us IF they can get refunds.
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Old 11-17-2009, 10:47 AM   #4 (permalink)
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I am echoing J Sanders. Thats up to the developer. You can credit the pay pal acct if one exists
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Old 12-12-2009, 09:47 AM   #5 (permalink)
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Sorry for the super slow reply but I've been away. Every response to my question seems to point toward me issueing a refund. When I sell an app I only recieve a portion of the paid price so I would lose money if I refunded a customer. Also I have no record of who purchased the app and therefore could be refunding someone who didn't even purchase the app. I'm speaking of the Blackberry app store by the way.
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