Hi,

We have many techs that have BBs. We also have a number of sms text messages that are automatically generated and sent to these techs when servers are having problems.

Here's the tricky part...

There are 3 levels of severity:
First level should allow sms text to alert our techs at any time of day or night.
Second level should allow sms text to alert our techs only between 5am - 11pm
Third level should allow sms text to alert our techs only between 8am - 5pm

Our sms text generating server program doesn't allow for the above so I was hoping instead a BB app could. It doesn't look like rexwireless alertmatrix will. Perhaps none will?

If you know of an app, please let me know!

Thanks,


?

You are looking for an application that will "read" your sent level of severity, and interpret that to have the BlackBerry device decide whether or not to alert the user?

That's pretty much it. The application would see text in the sms message like "P1" and alert the user at anytime, "P3" only during business hours, etc.

AlertMatrix from BlackBerry Software Applications

Tried Alertmatrix - you can't define the time window. Maybe I've missed something?

This problem is best served from your server environment. Since it's sending the alerts, it should be the one to determine/control WHEN to send them. Are you suggesting that you want an app that will receive the alert and based on the severity and time of day, either sound an alert or not? IMHO, that's backwards.

Our office sends out alerts for SEV1 and SEV2 problems and no alerts for SEV3 problems. The solution is simple: The server SENDS alerts as appropriate. The BlackBerry CATCHES whatever is sent.

Thanks Fonejunkie. I hear what you are saying.

Our monitoring server , solarwinds orion can turn off monitoring for particular times but what we are looking for is for the monitoring to still work at night but delay the sms alerts until morning.

What we are looking for is like a quiet mode (that the app Alertmatirix has) where sms messages are queued until morning. However the only way to use alertmatrix quiet mode is to manually turn it on and off. We are looking for predefined quiet mode that will queue.

I think I'm asking too for too much at this time. Thanks for your help

Cheers,

I guess if what you want isn't out there, then you are asking for too much (at this time) But I do appreciate your situation...

Hopefully someone has a solution for you. I know there's an app out there (of course, I don't recall the name/vendor) that will allow you to schedule your profile settings... like 8a~5p set profile to NORMAL; 5:01p~ 11p set profile to PROFILE2; from 11:01p~5a, set profile to PROFILE3, etc... and perhaps you could make them work together, but depending on how much of a kludge it is, and how many BlackBerry phones you have to configure/support, it may not be worth the effort.

And what happens when Joe Support Nerd decides he wants to use an iPhone or a Droid?

BerryBuzz will come close to doing that, by using filters looking for keywords (P1, P2, etc). in SMS messages.

LED and Notification Colour can even be set to be different for each priority level (the lowest level can be set for no notification). And, BerryBuzz can also be set to notify on schedules and day of the week (I wouldn't recommend this for your case though, as this would override a level 1 and not notify).

A combination of BerryBuzz notification, BerryBuzz scheduling and BB Profiles will come close to what you want, but as mentioned by others, controlling this from the server side would be the best.

I believe that you are describing BerryBuzz used in conjunction with SmartAlerts -- BerrBuzz by itself cannot do what you describe. Both products (from the same vendor) can be found at Bellshare - Premium BlackBerry Apps.

And one more caveat to using third-party apps that monkey with profile settings... when you upgrade the app(s) OR the OS, it all goes bye-bye. From what I can tell, there's no ability to backup and restore the BellShare settings, so while the solution looks possible, if the OP is dealing with "many" phones/techs, managing the solution could be a nightmare.

There ought to be an easier way, for sure.

Ah yes, I do run both BerryBuzz and SmartAlerts; and posted without checking my settings against what I was writing. BerryBuzz does the scheduling though, whereas SmartAlerts doesn't but SmartAlerts does the filtering. Yep, you need both, hehe.

While that's been true for me in the past with OS 4.6 and prior on several devices, maybe I'm lucky but OS 5 has been good to me. I have updated OS 5 versions 4 times now and have not lost my settings (except 5.0.0.314? which did not keep it's Profile settings anyways). The last two OS 5 upgrades even restored profile settings from apps I had not even reinstalled or configured yet!

Definitely good to know.