We have many techs that have BBs. We also have a number of sms text messages that are automatically generated and sent to these techs when servers are having problems.
Here's the tricky part...
There are 3 levels of severity:
First level should allow sms text to alert our techs at any time of day or night.
Second level should allow sms text to alert our techs only between 5am - 11pm
Third level should allow sms text to alert our techs only between 8am - 5pm
Our sms text generating server program doesn't allow for the above so I was hoping instead a BB app could. It doesn't look like rexwireless alertmatrix will. Perhaps none will?
If you know of an app, please let me know!