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tvmangum 07-01-2010 07:58 PM

Weatherbug Maps and BB 8530
I have been using Weatherbug since I got my BB a couple of month ago. I had no problems until Desktop Manager updated all the software on my phone. Now the radar/map will not work. It just shows a large X on the screen. I have search all over the net today trying to find a solution but so far I have found nothing. Does anyone here have a suggestion?

aiharkness 07-01-2010 10:12 PM

Wirelessly posted

I don't know of anything in particular. You should try a hard reset if you haven't done so. With the power on, remove the battery for 30 to 60 seconds. If that doesn't work, try removing the app and then reinstalling.

tvmangum 07-02-2010 08:26 AM

I have tried all of that and am still having the problem.

devnull 07-02-2010 08:35 AM

You might also try and find a solution from Weatherbug support >>

aiharkness 07-02-2010 09:40 AM

Wirelessly posted

And another tip: It would be helpful to list what you have tried in your OP.

tvmangum 07-02-2010 08:46 PM

I assume by OP you mean the options for WB. I have all options set to "Allow" so it should have full permissions.

BTW, I am running BB OS on a Curve 2 8530. App World says that I am running version X.149 but when I go into the about on the software it says version X.139 and when I run the check for upgrades it tells me that there are no upgrades.

FWIW, WB support e-mailed me and said to uninstall the software, pull the battery and go to a specific website and reinstall the software. I did that and still have the same problems.

aiharkness 07-02-2010 09:06 PM

Wirelessly posted

OP = original post or original poster, depending on context.

Do everyone a favor and list what you've already tried when you ask your question. We don't know if you are knowledgeable enough to try or if you even know what a hard reset is. You state a problem and ask if anyone has ideas. Well, yeah, let's start with the basics, unless you've already done that. Like I say, save everybody's time and list what you've already done and any relevant info about changes right before the problem occurred.

At this point, if I were you and weather bug says there should be no conflict with your model or OS version, I'd backup the device first and then do a security wipe, choosing to delete third-party apps. Then install weather bug and see what happens. If it works, then do a restore from your backup and add your third-party apps one at a time, testing weather bug at each step.
That's me. See what others say.

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