Originally Posted by pshift
License info is soemtimes erased with each OS upgrade. You need to write down or backup any license info that you have, prior to upgrading, and just re-enter the details.
THEY may be clueless but we don't have to be ....
true but they should be able to lookup your purchase and send you a replacement code FREE.
alot of developers including us give free codes for replacement bb or upgrade to new OS.