Thank you for taking the time to work with us today. We are terribly sorry that you ran into this OS bug, and we are working with RIM to find a solution.
As rambo47 suggests, the BES admin can either repopulate; BES 4.1 SP2 introduced the ability to force pre-population on activation ... put in these reg keys ...
[HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Agents]
Apparently it wont force pre-population on ALL, only the last 5 days up to 200 messages. (you can modify up to 14 days / 750 messages).
Or, the admin can simply remove the BES account and add back. That should bring back the default amount of email content (usually 30 days).
In the meantime, I'm glad that you were able to access the critical mails in your inbox using remote search. For others running into a similar situation, try these steps:
Menu key -> Search by -> Advanced.
At the top select "Search Messages: Remotely"
Select menu > Add all
This will provide a way to copy the emails back in the inbox.
Xobni Support https://support.xobni.com