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-   -   problem downloading Ascendo Datavault to Q10 (http://www.blackberryforums.com/aftermarket-software/265445-problem-downloading-ascendo-datavault-q10.html)

gizmoguycdn 10-27-2013 12:27 PM

problem downloading Ascendo Datavault to Q10
 
I changed to Q10 from 9900. I had Ascendo and did a software transfer. When I try to download it from BlackBerry Myworld it shows "Start Dopwnloading" then says I have to purchase the app but does not give me an option to pay and get stuck at that state with month download. I went to BlackBerry world to make sure that I delete Ascendo from "Available". Still no change! Please help.
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gizmoguycdn 10-28-2013 01:44 AM

Quote:

Originally Posted by gizmoguycdn (Post 1809064)
I changed to Q10 from 9900. I had Ascendo and did a software transfer. When I try to download it from BlackBerry Myworld it shows "Start Dopwnloading" then says I have to purchase the app but does not give me an option to pay and get stuck at that state with month download. I went to BlackBerry world to make sure that I delete Ascendo from "Available". Still no change! Please help.
Posted via BlackBerryForums.com Mobile

Update from today: I got advice to rest the BlackBerry world cache. I did and also reset the BB. I still have the problem that Ascendo Datavault will not download! Any thoughts would be greatly appreciated as I depend on this app.
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NJBlackBerry 10-28-2013 05:04 AM

Re: problem downloading Ascendo Datavault to Q10
 
You should contact the author of the program...

gizmoguycdn 10-28-2013 11:58 PM

Quote:

Originally Posted by NJBlackBerry (Post 1809088)
You should contact the author of the program...

Hi, Thanks I did, but they are the ones who advised me to have a clean rest to factory setting! I am trying to avoid that because of the hassle I had doing the enterprise activation.
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NJBlackBerry 10-29-2013 04:11 AM

Re: problem downloading Ascendo Datavault to Q10
 
I would take their advice...

gizmoguycdn 10-30-2013 08:53 AM

Re: problem downloading Ascendo Datavault to Q10
 
I reset back to factory setting and am still getting the same problem. it keeps giving me "you need to purchase the app" window!! then nothing happens!


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