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Old 10-27-2013, 12:27 PM   #1 (permalink)
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Default problem downloading Ascendo Datavault to Q10

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I changed to Q10 from 9900. I had Ascendo and did a software transfer. When I try to download it from BlackBerry Myworld it shows "Start Dopwnloading" then says I have to purchase the app but does not give me an option to pay and get stuck at that state with month download. I went to BlackBerry world to make sure that I delete Ascendo from "Available". Still no change! Please help.
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Old 10-28-2013, 01:44 AM   #2 (permalink)
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I changed to Q10 from 9900. I had Ascendo and did a software transfer. When I try to download it from BlackBerry Myworld it shows "Start Dopwnloading" then says I have to purchase the app but does not give me an option to pay and get stuck at that state with month download. I went to BlackBerry world to make sure that I delete Ascendo from "Available". Still no change! Please help.
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Update from today: I got advice to rest the BlackBerry world cache. I did and also reset the BB. I still have the problem that Ascendo Datavault will not download! Any thoughts would be greatly appreciated as I depend on this app.
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Old 10-28-2013, 05:04 AM   #3 (permalink)
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Default Re: problem downloading Ascendo Datavault to Q10

You should contact the author of the program...
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Old 10-28-2013, 11:58 PM   #4 (permalink)
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You should contact the author of the program...
Hi, Thanks I did, but they are the ones who advised me to have a clean rest to factory setting! I am trying to avoid that because of the hassle I had doing the enterprise activation.
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Old 10-29-2013, 04:11 AM   #5 (permalink)
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Default Re: problem downloading Ascendo Datavault to Q10

I would take their advice...
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Old 10-30-2013, 08:53 AM   #6 (permalink)
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Default Re: problem downloading Ascendo Datavault to Q10

I reset back to factory setting and am still getting the same problem. it keeps giving me "you need to purchase the app" window!! then nothing happens!
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