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Old 04-06-2006, 01:15 PM   #1 (permalink)
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Lightbulb Any Problems with Compaion Link and Act 6.0

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We use ACT 6.0 in our business. I have approximately 2500 contacts and 500 tasks (to do's) active at any given time. I had problems with CompanionLink 2.0 trial creating duplicate entries. Has any other's have had bad experiences, or can you share some good experiences?

The reason I ask, I ALMOST dumped by 7520 for a Treo just to supprot ACT on the road. After reading all the "i had a BB, then tried a Treo, not I am back to a BB" stories, I have decided to keep the 7520 and HOPEFULLY get Companion Link working

PLEASE ANY GOOD OR BAD FEEDBACK / SUGGESTION APPRECIATED !!!
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Old 04-06-2006, 01:54 PM   #2 (permalink)
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Quote:
Originally Posted by alslsb
We use ACT 6.0 in our business. I have approximately 2500 contacts and 500 tasks (to do's) active at any given time. I had problems with CompanionLink 2.0 trial creating duplicate entries. Has any other's have had bad experiences, or can you share some good experiences?

The reason I ask, I ALMOST dumped by 7520 for a Treo just to supprot ACT on the road. After reading all the "i had a BB, then tried a Treo, not I am back to a BB" stories, I have decided to keep the 7520 and HOPEFULLY get Companion Link working

PLEASE ANY GOOD OR BAD FEEDBACK / SUGGESTION APPRECIATED !!!
I have been using ACT 6.0 and Companion Link with my Verizon 7250 and have had no problem with duplicate entries. I sync via USB cable every evening so that my plan for the next day is loaded, along with any updates to contacts that have been made during the day. I sync one way- Desktop to Blackberry, since I am at my desk most of the time but need the data with me when I am out on a call.
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Old 04-06-2006, 10:31 PM   #3 (permalink)
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I believe my problem was I had a database integrity issue with my ACT 6.0 database. I ran actdiag.exe, repaired it, and now it appears (fingers crossed) all is well.

Thanks for teh feedback Dusty. Any others?
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Old 06-20-2006, 09:19 PM   #4 (permalink)
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Default actdiag.exe

Where did you find actdiag.exe? I have a user who cannot get companion link to work on his 8700. I downloaded his ACT calendar with the BB instructions and he doesn't see all his appointments. He's got companionlink but unfortunately I've never used it and know nothing about it.
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Old 06-20-2006, 09:20 PM   #5 (permalink)
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Where can I find instructions for companionlink? I've never used it.
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Old 06-20-2006, 10:06 PM   #6 (permalink)
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ACTDIAG.EXE is in the "c:/program files/act" directory.

The best directions for companionlink is on their site on www.companionlink.com. They are very responsive to questions and problem resolution; a GREAT company to work with .....
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