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Old 05-27-2006, 06:10 AM   #1 (permalink)
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Question Google talk on T Mobile UK

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Hi,

I have searched everywhere, but can't find an answer to my problem.

When trying to download Google talk, I always get the following message:

"Sorry, you need to use the Blackberry Internet Service(TM) Browsing feature on your Blackberry device in order to access the Yahoo! Messenger download site."

For a start, why does it say Yahoo, when the logo on the page is google?

And, I have an icon for T-mobiles browser and an icon called "Browser". I get this same message on both browsers.

I just spent 2 hours on hold to T-Mobile, and gave up waiting.

I have managed to download google maps, blackberry messenger and they both work fine.

And I have the service books for both yahoo and google talk.

any ideas????

thanks
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Old 05-27-2006, 07:57 AM   #2 (permalink)
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If you have two, you're on a BES, right? The browser one should work (through your company's network), but

Go to http://instantemail.t-mobile.co.uk

Register if required/Log in

Go to Profile page

Click to send yourself the "Internet Browsing Service Book".

You should then wind up with the 'web n walk' browser - T-Mobile UK's brand for the BB Internet Browser. The other one is configured to go through T-Mobile's WAP gateway so some sites have problems.
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Old 05-27-2006, 08:11 AM   #3 (permalink)
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Default Don't have that option

hi,

thanks for your help.

I don't have the option to download the browser service book, I just have the option to download normal BlackBerry Internet Service Service Book.

This doesnt seem to help.

I'm on BIS by the way.
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Old 05-27-2006, 09:11 AM   #4 (permalink)
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Oh. I get option for both. But maybe that's because I'm on a 'web n walk' plan. I suggest you bear with it and talk to customer services.

Sure it doesn't work using the 'Browser' browser instance?

You can also go to http://www.blackberry.com/GoogleTalk/index.do on a PC and get for installation via a PC rather than OTA...
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Old 05-27-2006, 09:25 AM   #5 (permalink)
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Default Mac User I'm afraid

hi,

neither browser options work.

I will try T-mobiles cust support again.

thanks for your help.
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Old 05-27-2006, 10:52 AM   #6 (permalink)
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I think key will be to see how/if you can get the "web and walk" browser service book without signing up for the "web n walk" additional service. Not bad though. I'm on it myself. Means I get 'unlimited' general GPRS use, rather than 3MB allowance. BB service is a 50MB fair use thing, but traffic going over the general APN (as opposed to the BB APN) isn't in the 50MB "bucket" So that's why I went for 'wnw'
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