07-04-2006, 11:08 AM
Thumbs Must Hurt
Join Date: Mar 2005
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| | Telenav
I've been using Telenav for about 6+ months and I love it.....when it works. Lately, perhaps I've been using it more often than ever, when it does not work well, I get one of two messages which goes something like this:
"Unable to reach the Telenav servers"
"The numerical range for 'address' is range 0 to 0. Please check your address and try again."
Having the first message is pure annoyance. CSR tells me to perform a master radio reset but I've never confirmed it to work right after that. I always assume that they tweak some setting son the backend to get me going again. This happens at times where I needed the GPS most and it's extrememly frustrating. I assume that the Telenav servers are being bogged down by larger than expected amount of traffic but I could be wrong.
For the second message: I've managed to get to my appointments manually which confirmed that these addresses I have entered are valid. When Telenav tells me that the numerical range for a particular street is within a particular range, I can understand it I had enetered a wrong number but when it gives you a range of 0 to 0, then it's useless. Then again, I did have the correct address so having the message would render Telenav a bit unreliable for me.
CSR explained to me that they are experiencing these types of problems particularly in New York.
Some of these problems I face may also be attributed to the fact that Nextel/Sprint needs to aunthentic your data package and a paid suscription to Telenav to fully allow you to use Telenav. The way I see it is that Nextel/Sprint should authenticate the software at the first instance of calling up a new route and then allowing the blackberries to perform purely as a GPS system afterwards rather than be dependant on network coverage, data bandwidth and unneccessary cpu resources.