I suggest you do a full uninstall before wiping. I did wipe my handheld but for other reasons, I suggest you try a ful uninstall before a wipe. Also, be sure to reset your firewall settings if they are on just in case. Hope this helps.
Funny thing was i found this problem in the beta testing and reported it and they still launched without a fix...
I reported it during the beta testing as well. This is very uncharacteristic of Shapeservices too. Up until now their support people have been extremely helpful. I have been using IM+ for about a year now.
I was contacted by Shape Services, who have been very helpful by the way. Perhaps those of you who have had problems with customer services, may have been victims of a communication problem. The company may have difficulties with the English language and quite easily could have misinterpreted your inquiries.
Anyway, I was emailed version 4.0.7 and it successfully autoconfigured and logged on to their server. I was able to log on to each of the services I have accounts with and send and receive messages. So, if you're one of those who have been waiting to get back online, contact them and ask for their latest version.