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Old 10-12-2006, 07:50 PM   #1 (permalink)
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Default Cross River Systems gone silent

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Been trying to get help with PocketDay Pro from them for several days - nothing! Anyone know what's going on?
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Old 10-12-2006, 08:58 PM   #2 (permalink)
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Are you sending the email to [email address]
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Old 10-12-2006, 08:06 PM   #3 (permalink)
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Originally Posted by koleary19067
Are you sending the email to [email address]
No, [email address]
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Old 10-12-2006, 09:43 PM   #4 (permalink)
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I got quick answers from them yesterday.
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Old 10-13-2006, 04:29 AM   #5 (permalink)
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I got an answer to my question in hour. Actually it was the middle of the night from [email address]
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Old 10-13-2006, 05:53 AM   #6 (permalink)
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Not me.
3 emails this week to [email address] (as the support option in the Pocketday menu indicates) and 1 yesterday evening to [email address]l nothing.
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Old 10-13-2006, 06:41 AM   #7 (permalink)
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RoadRider,

We have responded to everyone of your emails. You must have some SPAM filter or something blocking our mail. Are you using an SBC email address. If so, it's not working.

crs
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Old 10-13-2006, 06:49 AM   #8 (permalink)
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Originally Posted by crs
RoadRider,

We have responded to everyone of your emails. You must have some SPAM filter or something blocking our mail. Are you using an SBC email address. If so, it's not working.

crs
I haven't received any of them. Not using a spam filter and seem to getting my other email ok. Possibility the reply to you have for me is .com instead of .net? I've made that mistake before but thought i was over it.
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Old 10-13-2006, 11:56 AM   #9 (permalink)
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Quote:
Originally Posted by RoadRider
I haven't received any of them. Not using a spam filter and seem to getting my other email ok. Possibility the reply to you have for me is .com instead of .net? I've made that mistake before but thought i was over it.
If you send a question to them from your BB by selectiong support in PD, you get an answer very quickly. I have software issues from time to time and they always answer quick. Its like they have no life and just wait for our emails. [email address].
THEY ARE THE BEST IN CUSTOMER SUPPORT OF ANY SOFTWARE I HAVE EVER HAD ON A PALM OR POCKET PC BY FAR!!!!!!!
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Old 10-13-2006, 01:47 PM   #10 (permalink)
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Quote:
Originally Posted by coachmeeks
THEY ARE THE BEST IN CUSTOMER SUPPORT OF ANY SOFTWARE I HAVE EVER HAD ON A PALM OR POCKET PC BY FAR!!!!!!!
I agree!
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Old 10-13-2006, 06:24 PM   #11 (permalink)
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Have no idea why I didn't receive their emails, got everything else, maybe SBC is blocking them...I don't know. But, happy ending. The folks a Cross River got me what I needed and I thank them!.

My purpose for this thread was not to bash, only to figure out why I was not hearing back from them.
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Old 10-13-2006, 07:46 PM   #12 (permalink)
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Quote:
Originally Posted by RoadRider
Have no idea why I didn't receive their emails, got everything else, maybe SBC is blocking them...I don't know. But, happy ending. The folks a Cross River got me what I needed and I thank them!.

My purpose for this thread was not to bash, only to figure out why I was not hearing back from them.
I never got an email from them either, but then again I havent had an issue with their product so havent had a need to email customer service ....

Just a lil humor , glad you got your issues resolved as this is a great program.
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