Originally Posted by RoadRider
I have had three different Blackberries and have never had to repurchase software. I simply emailed them, gave them my new PIN and shortly thereafter received my new registration info.
I agree, I am on my fourth and have had no problems with sending the PIN code and shortly thereafter receiving the code. How did you purchase the software? If it was through Handango, contact them and advise them of the lack of responsiveness.