Originally Posted by magmic
Apologies to everyone on this thread and to those who has had some frustration with getting support from us. We're on it and adding staff to our support team as we are keen to get back to a state we were at when people praised our support!
Again, sorry for the inconveniences we have caused people.
Magmic Support Team
Funny how it seems that raising cane in a public forum is the only way to get people to respond as if the emails loading up the in-box wasn't enough. Not meant to flame, but what happened to taking care of people after you have their money without them having to resort to complaining publicly? It's cheaper to keep a customer than it is to win a new one.