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Old 02-19-2007, 01:57 PM   #21 (permalink)
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MS -

I just responded to your email. Thank you for replying both here and in email. It is much appreciated.

- JonRaw
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Old 02-19-2007, 02:30 PM   #22 (permalink)
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Jon,

I received your email and I responded.

-Magmic Support
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Old 02-19-2007, 02:39 PM   #23 (permalink)
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And I am back in business. Thanks for your personal intervention. I hope your efforts to add more support staff have good results.

You may want to touch base with a couple of more people in this thread if you have not done so already. I was certainly not the only one experiencing slow response times.

Again, thank you and take care.

- Jon
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Old 02-20-2007, 05:52 PM   #24 (permalink)
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Magmic finally contacted me and all my games are working.
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Old 02-20-2007, 08:15 PM   #25 (permalink)
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I guess there is hope! I'm having a problem with their Sudoku game where the trial version (1.0.3) works fine, but the version you get when you pay money (1.0.9) doesn't. See here for details:

Magmic Sudoku Problem

Initial e-mail was sent a week ago and i still haven't heard anything. I do hope they change it around...

--Bill
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Old 02-20-2007, 10:11 PM   #26 (permalink)
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Quote:
Originally Posted by magmic
Apologies to everyone on this thread and to those who has had some frustration with getting support from us. We're on it and adding staff to our support team as we are keen to get back to a state we were at when people praised our support!

Again, sorry for the inconveniences we have caused people.

Magmic Support Team
Funny how it seems that raising cane in a public forum is the only way to get people to respond as if the emails loading up the in-box wasn't enough. Not meant to flame, but what happened to taking care of people after you have their money without them having to resort to complaining publicly? It's cheaper to keep a customer than it is to win a new one.
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Old 02-23-2007, 08:44 AM   #27 (permalink)
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For all that... I've got nothing but love for their Stratego game.
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Old 03-02-2007, 06:18 AM   #28 (permalink)
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Quote:
Originally Posted by Spiffyis5150
I tried that method first to update my PIN and the page wouldn't work. I put in my old PIN and it never listed the games that I had purchased and activated with that old PIN. That's when I emailed support letting them know it was broken and asking if they would just give me new codes for my new PIN. Thankfully, they did.
I'm in that exact same situation right now. Got a new Pearl yesterday under warranty, and I'm really missing Spades right now...I got the automated response, but we'll see what happens...
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Old 03-03-2007, 01:38 AM   #29 (permalink)
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Anyone know if the shareware version of Midieval Chess Kings 2 is still available anywhere? I had it on my 7520, where I couldn't play online, but I could play against the computer and there was no expiration on the trial period. Now there seems to be 3-day max trial.
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Old 03-05-2007, 08:59 AM   #30 (permalink)
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Quote:
Originally Posted by TheShark
Anyone know if the shareware version of Midieval Chess Kings 2 is still available anywhere? I had it on my 7520, where I couldn't play online, but I could play against the computer and there was no expiration on the trial period. Now there seems to be 3-day max trial.
I think you can get it from mobile.blackberry.com - the BlackBerry Help page.


And it looks like Magmic has heard our cries for help:
Magmic support improvements
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