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Old 04-09-2007, 12:29 PM   #1 (permalink)
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Default BlackBerryGuy Presents: Metova Field Sales Solution

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The solution consists of a BlackBerry device, a Metova Hosted server and Partner data upload/download task running on a partners server. Upon reciept of data from the BlackBerry (i.e. order entry), the Metova Hosted can notify partner systems in a variety of ways, or simply save a file and wait for the partners scheduled task to copy the file to their system. The BlackBerry application periodically downloads current data such as pricing catalogs to keep the salesperson up-to-date at all times. No part of this solution requires special connectivity or addtional server hardware.


The pricing screen allows the user to access all the information in the producat catalog. Pricing can be displayed at specific or preferred pricing levels, or by an associated pricing level per customer using jump-to-navigation from the customer screen.

Cost Display
Produc cost is hidden from prying eyes, and secured based on the users role. If the user has permission, typing Alt+C will display the cost

Multiple Pricing Levels
Pricing levels can be specified for the entire catalog, as well as associated with particular customers. The user can set a pricing display preference as well as navigate to the screen from a customer information screen to see relevant pricing.

Searching is capable on the product name and description fields. The user can iterate over the search results with navigation buttons that appear when a search is submitted.

If a user knows the product code, they may type the initial few charachters or numbers of the model and go to the closest match. If no match is found, the application will attempt to go to the closest numerical or alphabetical match.

Avaliability/Location Based Inventory
A user can see inventory levels of the product by clicking the "avail" button. The display contains a table of locations and inventory counts as of the last download.

Accounts Recieveable/Customer Summary

The AR/customer summary display will provide the user with up-to-date information on the client account. Navigation to other screens (jump-to navigation) from this screen will display the data in the context of this customer.

Filter Orders By Age
A user can easily filter orders via the All/Old button. A user can filter by:
  • 30 days
  • 60 days
  • 90 days
  • >90 days
Order Entry
Order entry is usually very specific to the impletentation. Orders can be placed in a simple form, or order screens can be configured in a user friendly wizard format.

Field Validation
Fields can be validated in many ways, pattern matching, email, phone, credit card, number, etc.

Real-Time Submission
Once the order is submitted, it will be transmitted securely to the Metova Hosted Data Server. From there, depending on th eneeds of the partner, real time notification/relay of the data can be made to the partner site. Data will be translated on the Metova Hosted Data Server into the form specified to minimize effort by the partner.

Out of Coverage Enabled
In many locations, service may be poor or even inaccessible. this will not inhibit the order entry process. Orders may still be submitted and they are securely stored in the handheld queue database for processing as soon as appropriate signal strengh is sensed by the application. At that time, the order will be submitted to the server.

Contact Synchronization
Users can automatically keep their address book up to date with the company address book. The partner can provide contacts in the standard VCard format. These contacts may be company personnel or customers or both. Contacts provided in this manner will be synchronized with the standard address book built into the BlackBerry. All contact fields in the BlackBerry address book may be synchronized.

Getting Started
Help content is provided and resides on the device. The partner may customize this text to suit the specific needs of the organization.

Shortcut Keys
This content is a quick reference to the shortcut keys avaliable in the various screens for quick navigation.

System Diagnostics
Part of any mobile solution must account for supportability. Any solution added should not add additional strain to the sales organization. As such, several tools are build in to ease troubleshooting.

Application Queues
The application communicated over HTTP/HTTPS to the servers. At times there can be network issues. To counter this, Metova has developed Network Inteligent Roaming Technology. If more information is desired, a suer or support staff may open the Application Queues to obtain detailed information regarding the status of submissions (such as order entry).

Automatic Log
The application can be set to automatically send the application log, device configuration and status to a specified email address. Most partners use this as an easy way to access information specific to the user and device in the event of a support call. This information can also be accessed by Metova support in the case where an issue is escalated.

Several other attributes exist throughout the application.

Automatic Downloads
The partner can specify how often to download date for any aspect of the application. Usually a daily download in the early morning hours is selected.

Automatic Updates
As the application is enhanced and features are added, new releases can be deployed on the Metova Infrastructure. The users application will check on a weekly basis for new software and will prompt to update at that time. This relieves the partner of any and all responsibility to deploy/provision user devices on an ongoing basis.

Getting Started
Help content is provided and resides ont he device. The partner may customize this text to suit the specific needs of the organization.

Download Now
If a user or partner experiences a system problme, the user an trigger an immediate data download.

Download Freshness Display

On each relevant screen, the freshness of the data will be displayed in the lower right hand corner.

Integrated Device Status Indicators
Battery, signal and undread email indicators are present at the top of the application home screen for convenience.

Role Based Security
The partner organization can specify security roles to restrict the viewing of information. This is usually implementation specific.


BlackBerry Versions
This solution is supported for all BlackBerry devices version 4.0 and higher. this includes 4.0.0, 4.0.2, 4.1.0, 4.2.0 and 4.2.1. Metova is a BlackBerry Alliance member. As such, support for new devices is added before the general public release of new devices.

Data Transmission
This solution currently suuports many types of data transmission mediums. Some of the mediums are; email, HTTP, HTTPS, SCP, SOAP, REST. Ask your representative if you have a preferred method of transmission that is not listed here.

For additional information on the Field Sales Solution or to get started, please contact [email address] or call 877-MYBERRY
Email: [email address]
AIM/Yahoo/MSN: TheBBerryGuy

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