Does this require a new payment?
"I'm sorry you are having problems with the network connection. We've recently discovered that the new BlackBerry OS supports direct TCP connections, and that most wireless carriers have implemented direct TCP support in their networks. Please see: http://www.reqwireless.com/support_faq.html#direct-tcp
What this means is that you should be able to use the Corporate Edition of our software, which does not require you to configure any WAP settings at all, and will likely be faster and more stable than connecting through a WAP gateway using the Personal Edition.
Please let me know if this works for you, along with any details you may have
regarding the process I've described above.
Thank you once again for your interest in Reqwireless."