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Thumbs Must Hurt
Posts: 153
Join Date: Apr 2005
Location: Richmond VA
Model: 8330
Carrier: VERIZON
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06-20-2007, 09:22 AM
I tried the trial...some nice features.,..... but since i donot have os 4.2 I am unable to reply to emails so I gave up on SmartView and deleted it.. Just to cumbersome to flip back and forth
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Knows Where the Search Button Is
Posts: 26
Join Date: Jul 2005
Location: Denver, CO
Model: 8300
PIN: 21062FDD
Carrier: Cingular
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06-20-2007, 10:45 AM
strangely I noticed the notorious "reply" issue just yesterday. I thought I had looked and it was replying correctly, guess not.
Is this one still out there on the to be fixed list?
Otherwise still a great app
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Thumbs Must Hurt
Posts: 153
Join Date: Apr 2005
Location: Richmond VA
Model: 8330
Carrier: VERIZON
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06-20-2007, 11:35 AM
If the reply gets working I'd like to try the app again
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Thumbs Must Hurt
Posts: 136
Join Date: Feb 2005
Location: Raleigh, NC
Model: 8800c
Carrier: Cingular
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06-20-2007, 02:48 PM
Quote:
Originally Posted by ahovis
I installed the software with no problems but I never see any images. All I get is [image] placeholders. I have the option checked to show images but never see any even in small emails with only a single image. What am I doing wrong? Test of connection worked with no problems. I am on a BES.
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Just a point which may be of some help. It turns out that what is happening to some of the images in my case is due to what is going on with our BES. It seems to be receiving emails from the Lotus Domino server with the images stripped out as a "security" precaution. It takes out certain types of graphics which are embedded in the email but not all. For example your test email came in with no problem but when I look at the same email on the Lotus desktop that I am having problems with on the BB it has only image placeholders as well. I was not aware of that because I use Outlook to view my Lotus Notes email and it allows the images to pass. Very strange and just an example of the complex world out here.
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CrackBerry Addict
Posts: 684
Join Date: Nov 2005
Location: GTA, Canada
Model: 9000
OS: 5.0.0.190
Carrier: Rogers
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06-20-2007, 05:44 PM
Quote:
Originally Posted by eZainny
No problem. Our support line is running hot helping people out, answering queries and overall just being nice  Almost everyone we've helped out so far has commended us on our great response times
Not only that, RIM contacted us and we just completed a deployment of the application out to a whole division so they could have a play with it. We're also working with a number of businesses to deploy this app. onto their networks.
And, double-timing it to get this next release out asap.
Cheers,
eZainny.
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I've sent an email for support a few days ago as well as yesterday with not one response. Where are these great response times?
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Talking BlackBerry Encyclopedia
Posts: 340
Join Date: Apr 2007
Location: Brisbane, Australia.
Model: 8300
PIN: N/A
Carrier: Optus
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06-20-2007, 07:38 PM
Quote:
Originally Posted by carsmovies
I've sent an email for support a few days ago as well as yesterday with not one response. Where are these great response times?
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Hi carsmovies,
It's fully possible this email didn't make it to us. Generally we've been replying almost immediately when we receive them.
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CrackBerry Addict
Posts: 684
Join Date: Nov 2005
Location: GTA, Canada
Model: 9000
OS: 5.0.0.190
Carrier: Rogers
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06-20-2007, 08:20 PM
Wirelessly posted (BlackBerry8300/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107 UP.Link/6.2.3.15.0)
Quote:
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Originally Posted by eZainny
Quote:
Originally Posted by carsmovies
I've sent an email for support a few days ago as well as yesterday with not one response. Where are these great response times?
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Hi carsmovies,
It's fully possible this email didn't make it to us. Generally we've been replying almost immediately when we receive them.
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Two separate emails didn't get to you? Why not just let me know what settings to use here. I'm on rogers and use bis.
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Thumbs Must Hurt
Posts: 160
Join Date: Sep 2006
Model: 8800c
Carrier: Cingular
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06-20-2007, 08:33 PM
Quote:
Originally Posted by carsmovies
Wirelessly posted (BlackBerry8300/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107 UP.Link/6.2.3.15.0)
Two separate emails didn't get to you? Why not just let me know what settings to use here. I'm on rogers and use bis.
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Which settings are you looking for help with? APN settings for your phone, or something in the program?
A couple of details, and I'm sure a friendly user on these boards would be happy to help!
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CrackBerry Addict
Posts: 684
Join Date: Nov 2005
Location: GTA, Canada
Model: 9000
OS: 5.0.0.190
Carrier: Rogers
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06-20-2007, 08:41 PM
Wirelessly posted (BlackBerry8300/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107 UP.Link/6.2.3.15.0)
Quote:
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Originally Posted by donc36
Quote:
Originally Posted by carsmovies
Wirelessly posted (BlackBerry8300/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107 UP.Link/6.2.3.15.0)
Two separate emails didn't get to you? Why not just let me know what settings to use here. I'm on rogers and use bis.
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Which settings are you looking for help with? APN settings for your phone, or something in the program?
A couple of details, and I'm sure a friendly user on these boards would be happy to help!
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The program is working except for viewing images. I've tried tcp and wap settings in the program and it won't work.
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Talking BlackBerry Encyclopedia
Posts: 340
Join Date: Apr 2007
Location: Brisbane, Australia.
Model: 8300
PIN: N/A
Carrier: Optus
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06-20-2007, 08:45 PM
Quote:
Originally Posted by carsmovies
Wirelessly posted (BlackBerry8300/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107 UP.Link/6.2.3.15.0)
Two separate emails didn't get to you? Why not just let me know what settings to use here. I'm on rogers and use bis.
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We have a record of receiving an email on the 20th with a subject line "Connection" from somebody on Rogers BIS at 11:22am (Aus time) and we replied 30minutes later. Was this you?
That's the only email I can find in our database from somebody reporting using Rogers.
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CrackBerry Addict
Posts: 841
Join Date: May 2007
Location: Winnipeg MB Canada
Model: 9000R
OS: 5.0.0.348
PIN: 207BADEB
Carrier: Rogers Wireless
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06-20-2007, 09:35 PM
Quote:
Originally Posted by carsmovies
The program is working except for viewing images. I've tried tcp and wap settings in the program and it won't work.
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I have my TCP settings set for internet.com with blank username and password.
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CrackBerry Addict
Posts: 684
Join Date: Nov 2005
Location: GTA, Canada
Model: 9000
OS: 5.0.0.190
Carrier: Rogers
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06-20-2007, 10:23 PM
Quote:
Originally Posted by Klotar
I have my TCP settings set for internet.com with blank username and password.
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Great thanks, that connection worked. It was able to download and display small images from a Ebay email I got but I emailed myself a pic I took with my curve but the program didn't display the pic and there's no option to download attachments like there is with the bb default email.
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CrackBerry Addict
Posts: 684
Join Date: Nov 2005
Location: GTA, Canada
Model: 9000
OS: 5.0.0.190
Carrier: Rogers
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06-20-2007, 10:27 PM
Quote:
Originally Posted by eZainny
We have a record of receiving an email on the 20th with a subject line "Connection" from somebody on Rogers BIS at 11:22am (Aus time) and we replied 30minutes later. Was this you?
That's the only email I can find in our database from somebody reporting using Rogers.
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I believe that was me but I never received a reply.
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Knows Where the Search Button Is
Posts: 20
Join Date: Mar 2007
Model: 8310
Carrier: AT&T
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Woo Hoo -
06-20-2007, 10:35 PM
Man, I just downloaded this...Awesome! 
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Thumbs Must Hurt
Posts: 60
Join Date: May 2007
Location: West Palm Beach, FL
Model: 8830
PIN: N/A
Carrier: Verizon
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06-20-2007, 10:41 PM
Great app, just got the trial... how do you modify the look of the emails.. font, background etc etc?
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Thumbs Must Hurt
Posts: 113
Join Date: May 2007
Model: NA
PIN: N/A
Carrier: NA
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06-20-2007, 10:43 PM
Quote:
Originally Posted by carsmovies
Great thanks, that connection worked. It was able to download and display small images from a Ebay email I got but I emailed myself a pic I took with my curve but the program didn't display the pic and there's no option to download attachments like there is with the bb default email.
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does this mean if you receive an email w. an attachment and you view it with SmartView you wont see that there si an attachment? (doesnt display pic and no option do dl attachment like with the default viewer)
edit-just read the FAQ on the SmartView website. I know you cant view attachments from SV but will you see/be alerted that there is an attachment so you can switch to the regular mode and view it from there?
Last edited by artemis104 : 06-20-2007 at 10:48 PM.
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Thumbs Must Hurt
Posts: 113
Join Date: May 2007
Model: NA
PIN: N/A
Carrier: NA
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06-20-2007, 10:44 PM
This may be a stupid question but since this program allows you to load emails w. full HTML would they use more data? would the difference be significant if not on an unlimited plan?
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Talking BlackBerry Encyclopedia
Posts: 318
Join Date: Jul 2006
Model: 8900
Carrier: at&t
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06-20-2007, 11:32 PM
Quote:
Originally Posted by trams
Great app, just got the trial... how do you modify the look of the emails.. font, background etc etc?
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Open the menu from the Messages list. You will see an option for SmartView Options.
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Talking BlackBerry Encyclopedia
Posts: 318
Join Date: Jul 2006
Model: 8900
Carrier: at&t
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06-20-2007, 11:33 PM
Quote:
Originally Posted by artemis104
This may be a stupid question but since this program allows you to load emails w. full HTML would they use more data? would the difference be significant if not on an unlimited plan?
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You are not viewing full HTML. SmartView does it's best to pretty up the HTML (and plain text) that makes it from RIM's servers to your BB. You will only use more data if you have it set to display images.
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Thumbs Must Hurt
Posts: 60
Join Date: May 2007
Location: West Palm Beach, FL
Model: 8830
PIN: N/A
Carrier: Verizon
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06-21-2007, 01:16 AM
Quote:
Originally Posted by DiRN
Open the menu from the Messages list. You will see an option for SmartView Options.
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Thanks! 
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CrackBerry Addict
Posts: 796
Join Date: May 2007
Location: VA
Model: 9530
PIN: N/A
Carrier: Verizon
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06-21-2007, 06:24 AM
*deleted*
Last edited by someonexh : 06-21-2007 at 06:31 AM.
Reason: duplicate post sorry
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CrackBerry Addict
Posts: 796
Join Date: May 2007
Location: VA
Model: 9530
PIN: N/A
Carrier: Verizon
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06-21-2007, 06:24 AM
someone needs to go through these posts and in thread/faq summerize a lot of the things in this thread. It seems like things are getting repeated over and over about HTML / options / setup.

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Talking BlackBerry Encyclopedia
Posts: 340
Join Date: Apr 2007
Location: Brisbane, Australia.
Model: 8300
PIN: N/A
Carrier: Optus
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06-21-2007, 08:57 AM
Hi Guys,
I just finished in putting in some really really cool functionality I know you have all been waiting for  We've loaded in some very very cool things that you've never ever seen before anywhere. You won't even be able to guess what they are
Stay tuned, this next release is going to jam packed with new features. You won't even recognize it :D
Man...I'm so excited....Some of these things we are putting in are HUGE...We will try to get it out as soon as possible - I promise.
Last edited by eZainny : 06-21-2007 at 09:00 AM.
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Talking BlackBerry Encyclopedia
Posts: 323
Join Date: Dec 2004
Location: Boston area
Model: 9000
Carrier: Cingular
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06-21-2007, 09:10 AM
Quote:
Originally Posted by eZainny
Hi Guys,
I just finished in putting in some really really cool functionality I know you have all been waiting for  We've loaded in some very very cool things that you've never ever seen before anywhere. You won't even be able to guess what they are
Stay tuned, this next release is going to jam packed with new features. You won't even recognize it :D
Man...I'm so excited....Some of these things we are putting in are HUGE...We will try to get it out as soon as possible - I promise.
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Stop posting and get coding 
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Thumbs Must Hurt
Posts: 160
Join Date: Sep 2006
Model: 8800c
Carrier: Cingular
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06-21-2007, 09:24 AM
Quote:
Originally Posted by eZainny
Hi Guys,
I just finished in putting in some really really cool functionality I know you have all been waiting for  We've loaded in some very very cool things that you've never ever seen before anywhere. You won't even be able to guess what they are
Stay tuned, this next release is going to jam packed with new features. You won't even recognize it :D
Man...I'm so excited....Some of these things we are putting in are HUGE...We will try to get it out as soon as possible - I promise.
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I've got to hand it to you eZainny - not only do you product a fantastic product, and provide outstanding support - you know how to generate a buzz around it! LOL. Now quit reading and get this posted LOL
Don
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Knows Where the Search Button Is
Posts: 26
Join Date: Jul 2005
Location: Denver, CO
Model: 8300
PIN: 21062FDD
Carrier: Cingular
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06-21-2007, 09:33 AM
Will another stab at the "reply" issue be included? or is that pretty much that, on the topic?
Mine still replies from the default address.
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Thumbs Must Hurt
Posts: 85
Join Date: Dec 2005
Model: 9000
Carrier: ATT
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Images -
06-21-2007, 11:25 AM
Many of the images in the emails I receive do not show up as images in BBSmartView but rather links. If I click on the links, it opens the browser and I do get the image. A small portion of the iamges show up in the emails. The images all show up on my outlook desktop. I do have the show images option selected. Any suggestions would be appreciated.
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Thumbs Must Hurt
Posts: 111
Join Date: Dec 2006
Location: Phoenix, Arizona
Model: Curve
Carrier: Tmobile
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Blackberrysmart Email Viewer... -
06-21-2007, 01:53 PM
Which connection do you use? I am not on a BES. thanks
Blackberry Curve with 2GB Micro SD on Tmobile
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Thumbs Must Hurt
Posts: 60
Join Date: May 2007
Location: West Palm Beach, FL
Model: 8830
PIN: N/A
Carrier: Verizon
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06-21-2007, 03:30 PM
@eZainny
One suggestion if possible. I would love to see the header have a color and the email body be white or maybe have another color for that matter. That's all. Just wondering if that could ever be done. Thanks!
I PMed you the same thing btw... just though others may want to see on here too. 
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Thumbs Must Hurt
Posts: 66
Join Date: Oct 2005
Model: Bold
Carrier: AT&T
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Message filing -
06-21-2007, 03:31 PM
eZainny
One of the other things that this needs is the ability to file the email without having to go back to the builtin Mail client. I do most of my email filing on my blackberry and it would be a GREAT help to be able to do it from your app.
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Thumbs Must Hurt
Posts: 104
Join Date: Mar 2007
Model: Tour
Carrier: Verizon
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Purchased smartview and then realized -
06-21-2007, 08:43 PM
I just purchased this program today and just realized that you cannot open attachments with it of any kind which makes it useless to me,will there be a fix to this???
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New Member
Posts: 2
Join Date: May 2007
Model: 8073e
PIN: N/A
Carrier: Verizon
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No way to reply to emails. -
06-21-2007, 10:09 PM
I am using BlackBerrySmart Email Viewer . When I try to reply to an email message I get an error message that this is not a feature supported under BB version 4.1. That make no sense. Responding to emails is such a basic function.
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Talking BlackBerry Encyclopedia
Posts: 417
Join Date: Sep 2006
Location: Hawaii
Model: 8900
OS: 4.6.1.231
Carrier: T-Mobile
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06-22-2007, 04:37 AM
^ RIM's OS 4.1 is very limiting to the replying / forwarding emails for developers and their 3rd party applications. its not SV's fault its the OS's fault.
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CrackBerry Addict
Posts: 796
Join Date: May 2007
Location: VA
Model: 9530
PIN: N/A
Carrier: Verizon
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06-22-2007, 07:23 AM
Is anyone having issues with the contents of the email when they reply?
Let me explain:
I can reply with ease now.. the only thing, is (even when I reply w/o using SV to view the email) there is a bunch of HTML code in my email. When I reply, the stuff I write comes out fine.. but the stuff that I "quoted" per se has a bunch of HTML code.. not sure if I can even post an example but let me try:
This is what the 'Original' email turned to in my reply:
-=-=-=-=
T<BR> <BR> Pat and I are closing on a house in <SPAN id=lw_1182476011_6 style="BACKGROUND: none transparent scroll repeat 0% 0%; CURSOR: hand; BORDER-BOTTOM: #0066cc 1px dashed; HEIGHT: 1em">NC</SPAN> on the 30th of July, which is <BR>also the first day of
-=-=-=--=-
This is how it should have looked:
-=-=-=-==-
T
Pat and I are closing on a house in NC on the 30th of July, which is
also the first day of
=-=-=-=-=
See the huge difference?
I am part of a lot of discussion emails with lots of people CC'd, when my email does that.. it makes the email like 20x larger than it should be along with very confusing and cluttered. I almost have to use "Delete original text".. but then people are not sure what I am replying to.
Anyone else? I may try uninstalling SV just to see if it has anything to do with it, hopefully not. I have not emailed SV support yet because I want to be sure it's not my BB or RIM's issue. I'd rather figure it out or get feedback from the masses before bothering eZainny  . Still love the program!!
Last edited by someonexh : 06-22-2007 at 07:26 AM.
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Knows Where the Search Button Is
Posts: 26
Join Date: Jul 2005
Location: Denver, CO
Model: 8300
PIN: 21062FDD
Carrier: Cingular
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06-22-2007, 11:06 AM
@someonexh,
yes I've noticed that too. Very annoying
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CrackBerry Addict
Posts: 811
Join Date: Sep 2006
Model: 8700g
Carrier: NO One
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06-22-2007, 12:13 PM
I noticed it too. When someone sends me a offline chat from Gtalk, it actually sends me a email. When I look at my reply to that offline chat via email from my BB, i see lot of weird HTML codes. I did not know what went wrong and no one has complained to me about this yet.
If it is the SV issue, i hope they would fix it ASAP.
-- TMO Blackberry 8700g since 09/24/2006
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CrackBerry Addict
Posts: 811
Join Date: Sep 2006
Model: 8700g
Carrier: NO One
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06-22-2007, 12:14 PM
Quote:
Originally Posted by eZainny
Hi Guys,
I just finished in putting in some really really cool functionality I know you have all been waiting for  We've loaded in some very very cool things that you've never ever seen before anywhere. You won't even be able to guess what they are
Stay tuned, this next release is going to jam packed with new features. You won't even recognize it :D
Man...I'm so excited....Some of these things we are putting in are HUGE...We will try to get it out as soon as possible - I promise.
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I can't wait to try to new feature!
Way to go!
-- TMO Blackberry 8700g since 09/24/2006
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Thumbs Must Hurt
Posts: 104
Join Date: Mar 2007
Model: Tour
Carrier: Verizon
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06-22-2007, 04:17 PM
Quote:
Originally Posted by eZainny
Hi Guys,
I just finished in putting in some really really cool functionality I know you have all been waiting for  We've loaded in some very very cool things that you've never ever seen before anywhere. You won't even be able to guess what they are
Stay tuned, this next release is going to jam packed with new features. You won't even recognize it :D
Man...I'm so excited....Some of these things we are putting in are HUGE...We will try to get it out as soon as possible - I promise.
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I purchased this yesterday,how soon will there be an update and will i be notified of the update with a download or do i have to search for it when it does come out. thanks
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Talking BlackBerry Encyclopedia
Posts: 340
Join Date: Apr 2007
Location: Brisbane, Australia.
Model: 8300
PIN: N/A
Carrier: Optus
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06-22-2007, 11:15 PM
Quote:
Originally Posted by RadioDude
I purchased this yesterday,how soon will there be an update and will i be notified of the update with a download or do i have to search for it when it does come out. thanks
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Hi RadioDude,
On the site where you purchased, there would have been an option to tick "notify when new updates become available". If you ticked this, when the next update comes out an email will be sent to you.
I'll also be coming on here to notify all.
Thanks for buying our software! This next release has so many cool new features...
Cheers,
eZainny.
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Talking BlackBerry Encyclopedia
Posts: 340
Join Date: Apr 2007
Location: Brisbane, Australia.
Model: 8300
PIN: N/A
Carrier: Optus
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06-22-2007, 11:32 PM
Hi someonexh,
At what time did this problem start occurring?
I don't want to go passing the buck here (because it still could be a problem with SV) but I know of only one other application that modifies your reply emails...For those of you who had this problem, did you install empower at any time on your device?
I'm just trying to debug the problem here so I hope nobody takes offense at the suggestion it might be empower. I'll readily admit it could be SV too - but I'm looking at my code now and we don't even kick in if you are performing a reply...
Quote:
Originally Posted by someonexh
Is anyone having issues with the contents of the email when they reply?
Let me explain:
I can reply with ease now.. the only thing, is (even when I reply w/o using SV to view the email) there is a bunch of HTML code in my email. When I reply, the stuff I write comes out fine.. but the stuff that I "quoted" per se has a bunch of HTML code.. not sure if I can even post an example but let me try:
This is what the 'Original' email turned to in my reply:
-=-=-=-=
T<BR> <BR> Pat and I are closing on a house in <SPAN id=lw_1182476011_6 style="BACKGROUND: none transparent scroll repeat 0% 0%; CURSOR: hand; BORDER-BOTTOM: #0066cc 1px dashed; HEIGHT: 1em">NC</SPAN> on the 30th of July, which is <BR>also the first day of
-=-=-=--=-
This is how it should have looked:
-=-=-=-==-
T
Pat and I are closing on a house in NC on the 30th of July, which is
also the first day of
=-=-=-=-=
See the huge difference?
I am part of a lot of discussion emails with lots of people CC'd, when my email does that.. it makes the email like 20x larger than it should be along with very confusing and cluttered. I almost have to use "Delete original text".. but then people are not sure what I am replying to.
Anyone else? I may try uninstalling SV just to see if it has anything to do with it, hopefully not. I have not emailed SV support yet because I want to be sure it's not my BB or RIM's issue. I'd rather figure it out or get feedback from the masses before bothering eZainny  . Still love the program!!
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