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Old 06-12-2007, 06:20 AM   #41 (permalink)
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Quote:
Originally Posted by dahov View Post
Finally, maybe it would be possible to have a vibrating alert when the device is on silent.
Sorry, for now we cannot find API that allow to work with Blackberry profiles.
We continue investigating this situation.

Victoria
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Old 06-12-2007, 07:12 AM   #42 (permalink)
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You call it an All-in-One Messenger but it does not include Skype, you sell Skype separately. Can you explain this?
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Old 06-12-2007, 07:18 AM   #43 (permalink)
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On the buddy list, it still doesnt show when someone has went idle. Of course it shows when they put their away message up. But for someone that might be idle for the past hour, it still shows them as active. Then of course when you go to message them, only then will you find out that they have in fact been idle.

Is this something that will be updated as well? Its kind of annoying and one of the reasons I really like using JiveTalk and I'm not trying to compare but mainly point out this issue.
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Old 06-12-2007, 09:44 AM   #44 (permalink)
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Quote:
Originally Posted by don.new View Post
You call it an All-in-One Messenger but it does not include Skype, you sell Skype separately. Can you explain this?

Easily, it is an all in one "IM" messaging program, not a phone program.
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Old 06-12-2007, 09:49 AM   #45 (permalink)
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Quote:
Originally Posted by don.new View Post
You call it an All-in-One Messenger but it does not include Skype, you sell Skype separately. Can you explain this?


There are some technical problems with implementing Skype messaging in IM+.
We are going to do it later.

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Old 06-12-2007, 09:52 AM   #46 (permalink)
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Quote:
Originally Posted by lraed74 View Post
On the buddy list, it still doesnt show when someone has went idle. Of course it shows when they put their away message up. But for someone that might be idle for the past hour, it still shows them as active. Then of course when you go to message them, only then will you find out that they have in fact been idle.

Is this something that will be updated as well? Its kind of annoying and one of the reasons I really like using JiveTalk and I'm not trying to compare but mainly point out this issue.

Please specify with which IM service you have this problem.
Waiting for your reply!

Victoria
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Old 06-12-2007, 10:07 AM   #47 (permalink)
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Default Some questions from our development team

We would like to receive more feedback from beta-testers about new
functionality.

1. Press&Hold.
You can press and hold trackwheel or trackball in Services, Contacts
or Dialog screen and see list of opened dialogs and quickly switch between them.
Is it convenient?

2. Active notifications.
You can press on pop-up notification and quickly jump into chat.
Do you like this feature?

3. Online alerts & Personal online alerts.
Have you figured out how to configure online alerts and personal
online alerts?
Do you need personal online alerts.

4. Fast scroll to unread messages.
When you scroll up your contact list, you will go to unread messages
first. It allows to open and read this message quickly.
Is it convenient?
Maybe, this feature should be optional?
Or should we get rid of it?

5. Missed event list
Is is convenient? Is it intuitive?
What other events would you like to be displayed in this list?

6. Contact list filter
What about this feature? Do you like it?

Victoria
IM+ Support Team
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Old 06-13-2007, 01:00 AM   #48 (permalink)
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I see that you can customize your auto-away message to whatever you want. Is there any way to customize your normal away message to say something besides "I'm Away right now. Connected from mobile with IM+"?
Just seems odd that it can set a custom for auto-away, but not a custom for manual away...
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Old 06-13-2007, 05:30 AM   #49 (permalink)
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Quote:
Originally Posted by Ketchums View Post
I see that you can customize your auto-away message to whatever you want. Is there any way to customize your normal away message to say something besides "I'm Away right now. Connected from mobile with IM+"?
Just seems odd that it can set a custom for auto-away, but not a custom for manual away...
You can set away message for all services (except AIM and ICQ) selecting "Change global status" from the menu.


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Old 06-13-2007, 09:01 AM   #50 (permalink)
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Quote:
Originally Posted by SHAPE View Post
Please specify with which IM service you have this problem.
Waiting for your reply!

Victoria
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I've only noticed it with AIM, but thats what I'm usually logged into only. It does not show people that are idle though.
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Old 06-13-2007, 09:30 AM   #51 (permalink)
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Default BETA UPDATE to 5.0.2

Beta version is updated to 5.0.2.

Here is a link:
SHAPE Services - IM+ for BlackBerry RIM devices :: BlackBerry :: Products

OTA download location:
wap.shapeservices.com

In new beta version

1) some small bugs are fixed
2) connectivity is improved. We recommend everybody who has connectivity problems to restart autoconfigurator after update (from Settings / Connection)
3) Notifications adjustment is changed. We believe new "Notifications" section to be more convenient.

Victoria
IM+ Support Team
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Old 06-13-2007, 09:43 AM   #52 (permalink)
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Quote:
Originally Posted by lraed74 View Post
I've only noticed it with AIM, but thats what I'm usually logged into only. It does not show people that are idle though.
Thank you for this information!
Our developers will investigate this situation.

Victoria
IM+ Support Team
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Old 06-13-2007, 11:09 AM   #53 (permalink)
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Quote:
Originally Posted by SHAPE View Post
Beta version is updated to 5.0.2.

Here is a link:
SHAPE Services - IM+ for BlackBerry RIM devices :: BlackBerry :: Products

OTA download location:
wap.shapeservices.com

In new beta version

1) some small bugs are fixed
2) connectivity is improved. We recommend everybody who has connectivity problems to restart autoconfigurator after update (from Settings / Connection)
3) Notifications adjustment is changed. We believe new "Notifications" section to be more convenient.

Victoria
IM+ Support Team
SHAPE Services
SHAPE Services - Software for PDA and mobiles: MSN/Live Messenger, Yahoo!, AIM/iChat, ICQ, MySpace, Jabber, LCS, Sametime, Oracle, Reuters, Skype
Hello, I was noticing that your sig link doesn't include G-Talk, now. That is the only service that I have been trying to get! I can connect on msn, and aim. I have been sending my logs to support, in order to try and get GTalk working is this a waiste of time, now? Thx 4 everything!
__________________
Thx
Low
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Old 06-13-2007, 11:21 AM   #54 (permalink)
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Default So far, so good

Using it with AOL, Yahoo, and MSN and no problems so far after three days, like the new UI a lot.
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BlackBerry 9530, trying 4.7.0.90, come on baby please don't media card me
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Old 06-13-2007, 02:19 PM   #55 (permalink)
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Quote:
Originally Posted by SHAPE View Post
We would like to receive more feedback from beta-testers about new
functionality.

1. Press&Hold.
You can press and hold trackwheel or trackball in Services, Contacts
or Dialog screen and see list of opened dialogs and quickly switch between them.
Is it convenient?

2. Active notifications.
You can press on pop-up notification and quickly jump into chat.
Do you like this feature?

3. Online alerts & Personal online alerts.
Have you figured out how to configure online alerts and personal
online alerts?
Do you need personal online alerts.

4. Fast scroll to unread messages.
When you scroll up your contact list, you will go to unread messages
first. It allows to open and read this message quickly.
Is it convenient?
Maybe, this feature should be optional?
Or should we get rid of it?

5. Missed event list
Is is convenient? Is it intuitive?
What other events would you like to be displayed in this list?

6. Contact list filter
What about this feature? Do you like it?

Victoria
IM+ Support Team
SHAPE Services
SHAPE Services - Software for PDA and mobiles: MSN/Live Messenger, Yahoo!, AIM/iChat, ICQ, MySpace, Jabber, LCS, Sametime, Oracle, Reuters, Skype
I have quite a list of comments as usual:

1. Press &Hold: nice thing to have, though. I would like to be able to change my status when I press and hold. Letxxx8217;s say I am in the services menu, and I want to appear busy in MSN, so I focus on MSN, press and hold the track wheal and boom!!!, I get the change status window.

2. Active notifications: Again, very nice feature, adding that it is from IM+ would be good.

3. Online Alerts. Cool and useful

4. Fast Scroll to unread messages. Hmmm. Is it possible to scroll up along the contact list when the envelope up at the top is highlighted?

5. Missed event list. Would like to have a notification, maybe in this list, maybe somewhere else that the service got disconnected somehow.
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Old 06-13-2007, 02:21 PM   #56 (permalink)
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Thumbs up

Quote:
Originally Posted by SHAPE View Post
We would like to receive more feedback from beta-testers about new
functionality.


6. Contact list filter
What about this feature? Do you like it?

Victoria
IM+ Support Team
SHAPE Services
SHAPE Services - Software for PDA and mobiles: MSN/Live Messenger, Yahoo!, AIM/iChat, ICQ, MySpace, Jabber, LCS, Sametime, Oracle, Reuters, Skype
6. Contact List Filter. Yeah, thatxxx8217;s a great feature. Sometimes very helpful

I will keep on testing. Espect a detailed e-mail from me. LOL!
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Old 06-14-2007, 04:47 AM   #57 (permalink)
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dahov, thanks for your comments!

Victoria
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Old 06-14-2007, 04:49 AM   #58 (permalink)
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Quote:
Originally Posted by Lowrider View Post
Hello, I was noticing that your sig link doesn't include G-Talk, now. That is the only service that I have been trying to get! I can connect on msn, and aim. I have been sending my logs to support, in order to try and get GTalk working is this a waiste of time, now? Thx 4 everything!
This problem is really very strange and requires more thorough investigation.
I sent you several questions by email yesterday. Would you please reply?

Victoria
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Old 06-14-2007, 07:44 AM   #59 (permalink)
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Quote:
Originally Posted by Lowrider View Post
I have been sending my logs to support, in order to try and get GTalk working is this a waiste of time, now? Thx 4 everything!

I also have the Pearl and GoogleTalk works just fine with version 5.0.2. You never said what problems your having or if you tried the "test" account to see if that worked.

Are you adding "@gmail.com" to your user ID ? Mine did not work before I added that.

Last edited by rkkeller : 06-14-2007 at 07:48 AM.
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Old 06-14-2007, 07:53 AM   #60 (permalink)
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I wanted to say that version 5.0.2 stays connected much better than version 4 did. Its been 2 days in a row now that I have not been disconnected.

I still get the "Yahoo id/password" issue though but AIM, GT and MySpace IM have been very solid.
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