Hmm.. Does that mean the Lotus Notes BES account is stripping out everything!! Bartobatt, can you fwd us the Lotus Notes email (this or any other not-so-imp email) from your BB to us - maybe we can look into it.

Email sent to your support addy. Thanks.

Thanks barto.. wanted to ask this - have you forwarded it from your BB ?

I actually did it from my desktop. I'll send the same email from my BB. There shouldn't be a difference but you never know...

Thanks!

ani did you read this post?

Yes trevor, thats right.

On Delete Original Text checked, we did clear the original text but we were not updating the view. That is why it was still visible, although when you sent it, it wasn't there. This has been fixed in the forthcoming release.

Thanks.
Ani.

Great.

One feature that I would love to see is auto update. Or even an update option in the menu. That way I don't have to navigate to the site every time a new version is released. I don't know if this is possible or not, but it would be awesome.

Not sure if this is something with the new release or if it's always been there but I have noticed that when using the page down shortcut key, it goes one line too far. I then have to scroll up one click in order to read the line that should have been the top line. I am using a 7130 with 4.1 software if that makes a difference.

Hi Ani,

I was unable to use my computer this past week while on vacation. In all of my emails there was a notice that a new version of Empower Email viewer was available and it gave a link that did not work. Whenever I clicked on it, I got the reply that that web page was inaccessible or not working. I could get to Get Empowered through my bb browser which would allow me to purchase the app on my blackberry but it would not get me there by the link in the email. I now have computer access and have downloaded the 30 day trial waiting on my license.

The update notice is great but it will be better when the link works!!

Hi All,

Okay Finally. We have (yet) another upgrade to version 1.1 - Actually we had a release version 1.2 ready and done, but before we could get it out of the door, we were ready with another major upgrade! So if you had to wait a bit longer than you expected, you know the reason. Anyway, here is announcing Empower Mail Viewer Version 2.0 !

Enhancement:

• Force Use TCP/IP Option
• Space key on Suretype devices to scroll up/down
• Incoming PIN Messages shows correct "Using" field
• Date is now shown in headers
• From Field is clickable
• Default Sent via Empower Signature (Can be turned off under Advanced Options)
• Delete original text will delete the HTML view as well.

Important:
The most important enhancement in this version is image display that we are constantly improving with every version. In the same direction we have now included a feature called 'Force TCP/IP'.

The reason why some people are having trouble getting images to display has to do with:

1. The connection you are using: Those on BES may be restricted by their company's firewall. or IT policy. Or Both.
2. Incorrect APN settings: Another common cause may be that APN is incorrectly set. If you are having difficulties displaying images, please check that your APN Settings are correctly set on your device under Options/Settings > Advanced Options > TCP

APN settings for major carriers are provided in this thread at Pinstack -

http://blackberryforums.pinstack.com...t_carrier.html

(I am sure there would be a similar thread here, but I couldn't seem to find it!)

Correct APN settings should insure that you get to see most of the images. However if you still have issues, you can turn on 'Force TCP/IP' and Empower will use TCP/IP to retrieve Images for you.

License Updates:
We finally stole some time off the development and are ready with the system for generating FREE Licenses. Just after making this post, we will start sending out emails - first to the first 500 people - just to ensure that license setup goes fine with them. If everything goes well, we will send license to everyone else who had registered during the Beta. Given the number of total emails to be sent, the whole process may take upto one day.

Please update your copies to Empower HTML Mail Viewer 2.0 from the links below:

OTA: http://m.mobylo.com
PC-DM: http://www.mobylo.com
User Guide: http://m.mobylo.com/EMV_FAQ_070708.zip

Thanks.
Ani.

Thanks for the update Ani, works great so far!

Thanks for a new 2.0, Ani. Some quick feedback on an 8100 / 4.2.0.73 OS:

- I just got the 'Too Many Threads' crashing error resetting up my preferences. It happened while I was in the font list, I had scrolled all the way to the bottom then back up towards Cursive (Bold) when it crashed

- I don't see the date(s) in headers in simple header view mode, just the name/subject. I have the header to "Grey" and the body to "None" preferences if that matters.

Still I can't see images. I don't have APN access, just BIS.

BR
Jaime

great improvement.

no regret to give it another try.

- I got the "too many thread" error msg as well, it was fixed in the last version.

From my observation, some of the emails do display image, some doesnt. I am thinking perhaps it is all depends on how the email was generated and send?

For example, all the promotion email from Best Buy and Circuit City doesnt display image, it only display link to the web site.

However, email from Ebags and Coach does display images nicely.

I am not sure what is the cause of this.

Linked images in an email (cutting down the size of an email) vs. embedded images in an email (making for large email size) would be the difference I think.

Edit: emails with embedded images that are stripped out by RIM's servers would likely be 'unrecoverable' for the most part with no way to reconstruct it. Broken links on the other hand, can be recovered by the viewer applications. Something like that, I think.

Thx 4 the update, Ani.

Image Issues

Hello Ani, I may be able to shed some light on the image issues as I have duplicated it many times.

** If I open an email that I have never opened before (the first time), I get the images.
** If I wait 10 or 15 seconds and open it again, the images are gone, only place holders?
** If I reboot and go back into the email, the images are there again.
** If I wait awhile and open it again, the images are gone?

Its like the application thinks the images are in the buffer or something but it doesn't retrieve them on the 2nd or more times that you open the email.

Hope this helps out.

Tony

Thanks onth, tony, low and klotar for pooling in your experiences with image display! I think it depends a lot on how they were sent in the first place itself. Seems that while RIM servers will modify the images that are linked to emails, it will completely strip off the ones that are embedded - so while it *may* be possible to recover linked images, the embedded ones are gone because they were never ever reached the device itself.