iBerry Black & Whitelist wont work? - BlackBerryForums.com : Your Number One BlackBerry Community

morrow95 · **iBerry Black & Whitelist wont work? -** 07-18-2007, 04:31 PM

Just purchased this as I am need of a phone filter. Well, after installing and testing it out it DOES NOT WORK.

8100 Pearl with .101 installed
4.2 DM installed

I setup the module permissions as it said to so other than that I do not know what could be wrong. Anyone else using this without problems or possibly know what is wrong?

... and yes, I have emailed their support already just thought I would try this out too.

Klotar · **OS:** 4.6.0.190

I bought and am using this application, and from the testing I have done, it seems to work fine. I am using an 8800, running handheld OS 4.2.x.101 and using DM 4.2.x SP2 (sorry about the x's, am at work atm).

From the phone logs is where I added people to my blacklist. I added myself to test. With a phone log entry (caller's name) highlighted, press the Menu button, click Black & White List and uncheck whitelist (blacklist remains checked). Then I clicked OK. The number appears underneath the blacklist section of B&W list.

I ensure that the blacklist is in effect (red phone icon plus has the word 'Active' beside it in brackets) and not the whitelist.

Confirm that B&W list is running in the background by (this depends on your theme and where you are) by clicking a menu key and selecting Switch Application to look at the ribbon list (or whatever it's called). You pretty much can't close B&W list even using Close and there is no exit button so it should be running. But it's always possible that it could crash (not that it has for me, that I'm aware of).

Once I confirmed my home number is in the blacklist and that the blacklist profile is in effect, I called my BB. The phone did not ring or vibrate, I was immediately shuttled to my voicemail.

I concluded the test was a success and removed my home number from the blacklist.

That said, if you basically did the same steps as me; then I/we need more specifics so that we can help you further. The number was on your blacklist, the blacklist profile was active, but your phone rang anyways?

morrow95 · 07-18-2007, 06:16 PM

Yep, did all of the above and the phone rings as normal and its like the software isnt even doing anything. I even went in and checked the blocked log and the phone numbers I blocked showed up in the log yet as I said above nothing happened aside from normal.

Perhaps this doesn't work on an 8100?

Klotar · **OS:** 4.6.0.190

The 8100 is on the compatible list, so I would think it works.

Okay, so we've gone through some basics and came up empty.

For this particular problem contact (or your test contact), have they been set up with a profile exception of any sort? That is, in say, your Normal profile, there is "Use Active Profile Except for:" with Important Calls possibly checked off. Is your contact listed (or an exception which includes them) underneath that? I'd be guessing, but if you were playing with trying to block this contact using exceptions (e.g. making a MUTE ringtone exception for this caller using Exceptions) that it might be interfering with operation of B&W List. Exceptions set to use a different profile other than the default (current) profile might cause what you are seeing.

Is there anything in the Addressbook record for this contact that differs from your other contacts? Adding a custom ringtone automatically creates an exception in the exception list.

I use no exceptions or custom ringtones; so my test was simple for me. In fact, I have no real current need for this application yet; but I figured that when I need to block a person, I'd be ready.

There were some posts here regarding setting up contacts for blocking without using 3rd party software. It might be that a combination of these two (setting up exceptions or custom ring tones, and B&W List) are conflicting somehow. Again, this is a guess as I don't see much else to suggest for your problem.

Jaime · 07-18-2007, 07:07 PM

Is not working fot me, too. I added myself to testi it and call pass through it.

BR
Jaime

Klotar · **OS:** 4.6.0.190

Wow. Does anyone using B&W List have it working that can help these two fellows out? I'm all out of ideas...

morrow95 · 07-18-2007, 11:35 PM

Quote:

Originally Posted by Klotar

The 8100 is on the compatible list, so I would think it works.

Okay, so we've gone through some basics and came up empty.

For this particular problem contact (or your test contact), have they been set up with a profile exception of any sort? That is, in say, your Normal profile, there is "Use Active Profile Except for:" with Important Calls possibly checked off. Is your contact listed (or an exception which includes them) underneath that? I'd be guessing, but if you were playing with trying to block this contact using exceptions (e.g. making a MUTE ringtone exception for this caller using Exceptions) that it might be interfering with operation of B&W List. Exceptions set to use a different profile other than the default (current) profile might cause what you are seeing.

- Nope, I actually have one person in my whole address book who 'differs' from the rest and I have not included her in my test people.

Is there anything in the Addressbook record for this contact that differs from your other contacts? Adding a custom ringtone automatically creates an exception in the exception list.

- Again, this is a no.

I use no exceptions or custom ringtones; so my test was simple for me. In fact, I have no real current need for this application yet; but I figured that when I need to block a person, I'd be ready.

There were some posts here regarding setting up contacts for blocking without using 3rd party software. It might be that a combination of these two (setting up exceptions or custom ring tones, and B&W List) are conflicting somehow. Again, this is a guess as I don't see much else to suggest for your problem.

- Again, I have about 200 people or so in my address book. I do not have any exceptions at all other than one person and she has a custom ringtone, BUT I did not use her for this test.

Any other ideas or solutions? Hopefully the manuacturer gets back to me soon. I ran into this same problem with BerryBlocker, however, this app seemed a bit more professional and legit so I tried it - sigh - the same result.

morrow95 · 07-18-2007, 11:49 PM

This is the reply I just got which I have already done of course - still does not work. I will follow up on what I hear back though for everyone else.

Dear

Please set application permission to 'Allow' before use(PIM, Phone and Interprocess communication).
If call comes in after installation and before set application permission, you need to restart a phone.
Are 'white list' and 'address book only' work on your device?

Best regards,
S.Chaipaen.
Customer, Technical support and All.

Klotar · **OS:** 4.6.0.190

I know you said that your permissions were all okay, but humour me and check a screen if you could please:

On 8800 it's this path but might differ on your phone but should be similar I would guess:

Options -> Security Options -> Application Permissions -> iBerry Black & Whitelist, then click the Menu key with Black & Whitelist highlighted and click Edit Permissions. Does it look like this:

All I can think of at this point is the B&W does need access to the phone logs, and maybe a permission got mis-set.

Expanding the Connections and Interactions sections (not shown in the screenshot), I have Allow for everything except Keystroke Injection and Browser Filters, both of which are set to Deny.

morrow95 · 07-19-2007, 02:38 PM

Quote:

Originally Posted by Klotar

I know you said that your permissions were all okay, but humour me and check a screen if you could please:

On 8800 it's this path but might differ on your phone but should be similar I would guess:

Options -> Security Options -> Application Permissions -> iBerry Black & Whitelist, then click the Menu key with Black & Whitelist highlighted and click Edit Permissions. Does it look like this:

http://members.shaw.ca/xaax/ss5.jpg

All I can think of at this point is the B&W does need access to the phone logs, and maybe a permission got mis-set.

Expanding the Connections and Interactions sections (not shown in the screenshot), I have Allow for everything except Keystroke Injection and Browser Filters, both of which are set to Deny.

Yes, all of those are set and I also restarted my phone. One thing I did notice though - is there a difference between allow and allow (in bold) in the module permissions?

MEe · 07-20-2007, 03:16 AM

Set Carrier Internet permission to Prompt OR Allow

morrow95 · 07-20-2007, 12:16 PM

Quote:

Originally Posted by MEe

Set Carrier Internet permission to Prompt OR Allow

I have everything set to allow except keystroke injection, browser filters, and security timer reset.

morrow95 · 07-20-2007, 04:19 PM

SOLUTION!

After emailing back and forth with the developer (who has been wonderful and very quick to respond) we have figured out the problem!

Every number in my address book is in the format 1 234 567 8912 (ie space as a seperator).

If you change the numbers to default 12345678912 instead then the software does exactly as it should.

Klotar · **OS:** 4.6.0.190

Quote:

Originally Posted by morrow95

SOLUTION!

After emailing back and forth with the developer (who has been wonderful and very quick to respond) we have figured out the problem!

Every number in my address book is in the format 1 234 567 8912 (ie space as a seperator).

If you change the numbers to default 12345678912 instead then the software does exactly as it should.

Woohoo! \:D/

It never would have occurred to me to check/suggest that, as my addressbook numbers are in the format 2345678900 (no 1 or +1, carryover from previous phones I have had). I guess the BB parses/hashes the number to make matches to your addressbook (otherwise your incoming calls would never get matched up correctly), but Black&White List can't.

Jaime · 07-20-2007, 07:01 PM

Is not worth the hassle. Uninstalled.

BR
Jaime

Klotar · **OS:** 4.6.0.190

Quote:

Originally Posted by Jaime

Is not worth the hassle. Uninstalled.

BR
Jaime

Fair enough. But was your phone number format possibly/probably the same issue? Only asking so that it can be suggested to help someone out in the future perhaps.

I do realize that people have hundreds/thousands of contacts and editing numbers is out of the question (although one would only have to edit the blacklisted contact I'd guess).

PS - no, I have no connection with B&W List other than a user.

Jaime · 07-21-2007, 05:47 PM

Quote:

Originally Posted by Klotar

Fair enough. But was your phone number format possibly/probably the same issue? Only asking so that it can be suggested to help someone out in the future perhaps.

I do realize that people have hundreds/thousands of contacts and editing numbers is out of the question (although one would only have to edit the blacklisted contact I'd guess).

PS - no, I have no connection with B&W List other than a user.

Yes. I have all numbers in +56 space ...

I'll wait until the issue is solved.

BR
Jaime

morrow95 · 07-21-2007, 09:11 PM

Just recieved an email from the dev and the format issue will be fixed in the next few days. He will be releasing a new version in about three days he said.

Also, there will be a history filter added, 12/24 hour time option for logs, and he is looking into text message blocking as well depending on the API's RIM provides.

MEe · 07-23-2007, 08:47 PM

Quote:

From email
...........
Also, you can use old registration key to register a product.
I just upgrade software to version 1.23 which fixed phone number format issue.
You can download from a link below
http://202.142.213.12/contents_v2/javaapp/index.wml

Because I'm constantly working on the black & white list so I'll release minor upgrade/add new features every month or 2 weeks.
(I'm researching on block SMS/MMS, call forwarding to specify number according to device's profiles)
.............

From Handango
Version 1.23: 23/July/2007

Bug fixed
Previously, blacklist and white list rules not reject phone number that use spaces as separator.
Previously, Blackberry Pearl V4.2.0.64 can’t install.

Download page:
http://202.142.213.12/contents_v2/javaapp/index.wml

buzzer · 07-30-2007, 03:02 AM

I am using this and it works but I cannot figure out how to get my phone to just have a busy signal for those numbers on my blacklist instead of going straight to voicemail. Supposedly it depends on your phone settings but does anyone know what settings would those be?

MoniLuv · 09-18-2007, 02:29 AM

I've used both Black/White List (on a trial basis) and BerryBlocker (purchased a couple of years ago). I wish I had tested BerryBlocker myself at the time of purchase, because I would've asked for a refund!!! On a trial basis Black/White outdid BerryBlocker. I set a profile to send all call but the one call on the allow list (my number) and BerryBlocker treat me exactly as if ALL CALLS were blocked. I tried to create another profile and on it, no numbers were listed on either deny or allow, but I did check the box "no private numbers" and I was still sent to voice mail. I hear 5 rings or so, the same number of rings I would hear if I had just ignored the call in the first place. With Black/White List I've had no problems. Calls are handled just as I've requested the program to do and instead of hearing the standard 5 rings, I hear one, two or none at all. The only drawback is when a Black number comes in, my BB makes a "blip" sound. No need to re-format my entire call list as one poster says the manufacturer suggested. That's just ridiculous!However I do like the fact that I my BB doesn't make a peep when a call is rejected with BerryBlocker. Handango's website clearly states BerryBlocker is compatible w/my 8700, they are clearly wrong! I will purchase Black/White List when my trial is over. If anyone has ANY suggestions on making purchased product (BerryBlocker) work as advertised, please feel free. If I can get it to work properly, I'd really rather not hear the "blip" and NOT have to re-format.